Pickup & Return

Order

1. Order

Fly

2. Fly

Pickup

3. Pickup


Where to Pickup?

Pickup at Hotel

Hotel

Pickup at Airport

Airport (Post Office)

More Info
Pickup at Post Office

Post Office

More Info
Pickup at Residence

Residence


Airport Pickup Location and Time

Chubu Centrair Airport Post Office

access_time9:00 - 17:00 (weekdays only)

location_onWelcome Garden, 1st Floor

More Info

Haneda Airport Post Office Domestic Terminal 1

access_time9:00 - 17:00 (weekdays only)

location_onDomestic Terminal 1, 1st Floor

More Info

Kansai Airport Post Office

access_time9:00 - 17:00 (all year round)

location_onTerminal 1 Bldg., 2nd Floor South

More Info

Narita Airport Post Office Terminal 1

access_time8:30 - 20:00 (all year round)

location_onTerminal 1, 4th Floor (Departure Lobby)

More Info

Narita Airport Post Office Terminal 2

access_time8:30 - 20:00 (all year round)

location_onTerminal 2, 3rd Floor (Departure Lobby)

More Info

New Chitose Airport Post Office

access_time9:00 - 17:00 (all year round)

location_onDomestic Terminal Bldg., 2nd Floor

More Info

24h Post Offices


Return (For Pocket WiFi)

1. Put everything in the prepaid return package we provide.

* We include a prepaid envelope for you use so you don't have to pay for anything when you send the return items back to us.

2. Drop it off at any Postbox or Post Office

If you are staying at a hotel, you can also ask the reception to return it for you. If however your hotel does not post it immediately, you will be charged for the delay.

3. That's all!

It's very simple!

Pocket WiFi Package

Typical Japanese Postbox

A Japanese postbox (mailbox) is normally colored red, just like British ones but different in shape.
You can find them at major international airports, around the streets, at some convenience stores, etc.

Postbox 1
Postbox 2
Postbox 3
Postbox 4

FAQ

You just proceed to the post office and show your passport for ID check, then tell them that you are expecting a package from eConnect Japan.

They know what to do as they do it many times every day.

For locations and opening hours information, please check thepickup & return page.

Please ask for your package at the front desk (most hotels hand it to you upon check-in).

In case they cannot find it, please show them the tracking information you receive in the shipping confirmation email. Also, it would be helpful if you could inform your hotel that you are expecting a package from us beforehand via email, etc..

Yes, you can pick up atany post officein Japan. 

On our checkout page, you can select a 24h post office from our list.
Alternatively, you can specify any post office by entering the details (name & address of the post office) by yourself. Please check the post office business hours beforehand when specifying by yourself.

Yes, it is possible as long as you can provide the correct address and the name of the house/room owner.

However, since we have had many delivery problems with Airbnb places, we recommend that you pickup at a post office near your Airbnb place instead. It will be easier and quicker in most cases.

Yes, it is fairly easy as there are a lot of them all over Japan.

They are colored red and have “〒” symbol on it. You can find them at corners of some streets, at some convenience stores, and at major international airports.