Pick up & Return
Pick up
You can pick up your order at one of the following 4 locations. Your order will be delivered 1 to 2 days before your scheduled pickup date (except for last-minute orders or unless specified otherwise). You'll choose / enter your delivery location during the checkout process.
Hotels
Have it waiting for you at check-in. Your hotel, hostel, guesthouse, or ryokan will keep it until your arrival. This is the safest pickup option, regardless of how early or late you get there.
Airports
Pick up right after you land at the airport. Simply proceed to the airport post office and show your passport to collect.
Post Offices
Pick up your item at one of the post offices listed below. Choose the one that fits your travel plans.
Residences
Staying at your friend's or relative's place or even an Airbnb? No problem, we can have your order delivered there.
You will receive a shipping confirmation email with a tracking information link when your order has been shipped, so that you can track it on the web.
Airport's Pick Up
Location and Time
Narita Airport Terminal 1
-
-
- See detail
Narita Airport Terminal 2
-
-
- See detail
Haneda Airport Terminal 1
-
-
-
- See detail
Chubu Centrair Airport
-
-
-
- See detail
New Chitose Airport
-
-
- See detail
Post Offices in Japan
Select a prefecture
Choosing your post office
The post offices shown on the map are available at checkout. Select a prefecture to see the locations, then pick the one you prefer when you place your order.
How to pick up at the post office?
Simply proceed to a counter in the post office and tell them that you are there to collect a package (post office pick up is called "Kyokudome" in Japanese).
Show your passport and the tracking number that you'll receive from us, and they will take care of it from there.
Read our blog on post office pick upReturns
( Pocket WiFi only )
1. Put all items into the prepaid return envelope
We include a prepaid return envelope with each rental set, already filled out with all the necessary information. This ensures you won't need to spend any extra time or money on returning the items to us.
2. Drop it off at any Post box or Post Office
In Japan, post boxes are red and are easily found throughout cities, as well as at airports. When returning items, please ensure the envelope is as flat as possible (within 3cm or 1.2 inches) so it can fit through the post box slot.
3. That's all!
Each return envelope is assigned a tracking number, which we record in our system for monitoring purposes. We'll track everything from the moment it's posted.
What a typical post box looks like and
where to find them in Japan
Japanese post boxes are typically red and have one or more opening slots, easily identifiable by the Japan Post symbol (〒). These boxes vary in shape and size and are located in numerous places, including all international airports (before security check), on city streets, and even in many convenience stores.
There is no post box after security check at the airport.
Frequently Asked Questions
Proceed to the airport post office, and present your passport at the counter and mention that you're expecting a package from eConnect Japan.
Communication challenges won’t be an issue as the airport post office staff are experienced in dealing with similar requests every day. They will ensure you receive your package promptly.
They will keep it for up to 7 days so if you can go back, you will be able to pick it up the next day.
Alternatively, we can have your order forwarded to a different address. It will, however, take an additional 1 - 2 days to deliver (within the main island) and costs additional shipping fee.
Please ask for your package at the front desk (most hotels hand it to you upon check-in).
Yes, it is possible as long as you can provide the correct address and the name of the house/room owner (your host).
No, you do not have to pay to return rental items. Simply put them in the prepaid return envelope provided and mail them back to us by the due date.
There is at least one post office and a number of post boxes in every major international airport.
Please note that there are no post office or post boxes after security check/customs.
Yes, it is easy. Post boxes are located in many places all over Japan.
They are colored red and have “〒” symbol written on them. You can find them at corners of some streets, at some convenience stores, and at major international airports.