Pick up & Return

Pick Up Options Return Process 

Pick up

You can pick up your order at one of the following 4 location possibilities. Your order will be delivered 1 or 2 days before your pick up date (unless it’s last-minute or specified otherwise). During the checkout process, you will select / input your delivery location.

  • Hotels

    Hotels

    Receive it upon check-in. Your hotel (or hostel, guesthouse, ryokan) will keep it until your arrival. This is the safest options for pick up, no matter how early or how late you arrive.

  • Airports

    Airports

    Pick up right after you land at the airport. Simply proceed to the airport post office and show your passport to collect.

  • Post Offices

    Post Offices

    You can collect your item at any post office in Japan. You heard it right, any post office. All major cities have at least a post office as well.

  • Residences

    Residences

    Staying at your friend's or relative's place or even an Airbnb? No problem, we can have your order delivered there.

You will receive a shipping confirmation email with a tracking information link when your order has been shipped, so that you can track it on the web.

Airport

Airport's Pick Up Location and Time

  • Narita Airport Terminal 1

    • 8:30 - 18:00 (JST)
    • Terminal 1, 4th Floor (Departure Lobby)
    • See detail

  • Narita Airport Terminal 2

    • 8:30 - 18:00 (JST)
    • Terminal 2, 3rd Floor (Departure Lobby)
    • See detail

  • Haneda Airport Domestic Terminal 1

    • 9:00 - 17:00 (JST)
    • Domestic Terminal 1, 1st Floor
    • See detail

  • Chubu Centrair Airport

    • 9:00 - 17:00 (JST)
    • Welcome Garden, 1st Floor
    • See detail

  • New Chitose Airport

    • 9:00 - 17:00 (JST)
    • Domestic Terminal Bldg., 2nd Floor
    • See detail

Post Offices in Japan

We can deliver to any post office in Japan.

It’s also possible to pick up at post offices that aren't listed on the post offices map here. During the checkout process, please select or manually input the post office name and address for your pick up location.

How to pick up at the post office?

When you arrive at the post office, proceed to one of the counters (post office have a specific counter called “YuYu window”) and tell them that you are there to collect a package (post office pick up is called “Kyokudome” in Japanese).

Simply show your passport and tracking number and they will take care of it from there.

Read our blog on post office pick up

We can deliver to any post office in Japan.

It’s also possible to pick up at post offices that aren't listed on the map here. During the checkout process, you can enter the post office name and address manually for your desired pick up location.

When picking up at the post office

When you arrive at the post office, proceed to one of the counters (post office has a specific counter called YuYu window) and tell them that you are there to collect a package (post office pick up is called “Kyokudome” in Japanese).

Simply show your passport and tracking number and they will search for the package addressed to you from there.

Read our blog on post office pick up

Returns

Pocket WiFi only

  • 1. Put all items into the prepaid return envelope

    We provide a prepaid return envelope with all the necessary information filled in so you don’t have to spend any time or money to return rental items back to us.

  • 2. Drop it off at any Post box or Post Office

    Japanese post boxes are red and you can easily find many of them in the city. And there are some at the airports as well. Make sure you make it as flat as possible (within 3cm / 1.2in) so that it fits in the opening slot of the post box.

  • 3. That’s all!

    Each return envelope has an associated tracking number that we store in our system to keep track of things. Everything will be monitored from the moment it's postmarked.

Read our blog on return process

What a typical post box looks like and where to find them in Japan

They are normally red colored boxes with one or more opening slots and with the Japan Post symbol (〒) written on them. These post boxes come in many different shapes and sizes. You can find them at all the international airports (before the security check!), on the streets, at most convenience stores, etc..

There is no post box after security check at the airport.

Frequently Asked Questions

Q. How do I pickup at the airport?

Go to the airport post office and show your passport at the counter, then say that you are expecting a package from eConnect Japan.
Even if there are communication issues, the staff at the airport post offices deal with this kind of situation hundreds of times a day. So they know to retrieve the package with the same name as is shown on your passport.

Q. What if my flight was delayed and I couldn't pick up my order from the airport post office?

They will keep it for up to 7 days so if you can go back, you will be able to pick it up the next day.
Alternatively, we can have your order forwarded to a different address. It will, however, take an additional 1 - 2 days to deliver (within the main island) and costs additional shipping fee.

Q. How do I pickup at a hotel?

Please ask for your package at the front desk (most hotels hand it to you upon check-in).

Q. How do I pickup at a residential address?

We deliver your order by normal postal service (unless specified otherwise) so it will be just dropped in a mailbox as long as the name of the house or room owner you provided to us is correct.

Q. Can you have an order delivered to my Airbnb?

Yes, it is possible as long as you can provide the correct address and the name of the house/room owner (your host).

Q. Do I have to pay to return the rental items?

No, you do not have to pay to return rental items. Simply put them in the prepaid return envelope provided and mail them back to us by the due date.

Q. Is there a post office or post box in the airport?

There is at least one post office and a number of post boxes in every major international airport.
Please note that there are no post office or post boxes after security check/customs.

Q. Is it easy to find a post box in Japan?

Yes, it is easy. Post boxes are located in many places all over Japan.
They are colored red and have “〒” symbol written on them. You can find them at corners of some streets, at some convenience stores, and at major international airports.