These Terms of Use ("Agreement") set forth the legally binding terms and conditions between you ("the Customer") and eConnect Japan Inc. ("eConnect Japan," "We," or "the Company") for the use of our portable WiFi rental and SIM card services, including equipment and accessories ("Equipment") and related services provided through our website ( ("Website").

Please read this Agreement carefully, as it affects your legal rights and obligations. By accessing or using our services, you are agreeing to be bound by this Agreement.

We reserve the right to modify this Agreement at any time. Any changes to this Agreement will become effective on the date they are posted.

1. Eligibility

You must be at least 16 years of age to use our services. By accessing or using our services, you represent and warrant that you meet the eligibility requirements and agree to be bound by this Agreement.

2. Equipment Delivery and Returns

a. Ordering: When placing an order through our Website, you will be required to provide your desired delivery address and, if applicable, pickup date and time. You are responsible for providing accurate and complete information.

b. Delivery: We will deliver the Equipment to the address provided during the ordering process. We are not liable for any failure to receive the Equipment due to incorrect or incomplete information provided by the Customer. Also, we cannot be held liable in the event that you fail to receive your order, provided that it has been delivered to the address you provided at the specified date and time. Upon receipt, it is your responsibility to inspect the Equipment to ensure it is in good working condition.

c. Returns (for rental products): You are required to return the rented Equipment no later than midnight (Japan Standard Time) on the last day of the rental period. The return package must be postmarked on that day or the day after. You must return the Equipment in good working condition. If the Equipment is damaged, you will be responsible for the applicable penalty fees.

d. Lost Return Envelope: If you lose the provided return envelope (return package), you are responsible for finding an alternative method to return the Equipment and covering any associated costs.

3. Use of Equipment

You agree to use the Equipment solely for legitimate and legal purposes. We reserve the right to terminate this Agreement if you fail to comply. You must exercise reasonable care when using our Equipment and follow any provided instructions. You agree not to modify, repair, or damage the Equipment and accept full responsibility for any such actions. If the Equipment is modified, repaired, or damaged, you will be responsible for the applicable penalty fees.

4. Ownership of Equipment

You acknowledge and agree that you acquire no rights in the Equipment and that eConnect Japan retains all ownership rights, including, but not limited to, user guides and accessories.

5. Loss and Damage

You must report any loss or damage to the Equipment during the rental period to eConnect Japan and follow any subsequent instructions. You may incur additional charges as specified in the Penalty section below.

6. Penalty

Customers found responsible for delayed returns, loss, or damage to the Equipment will be subject to penalties:

a. Delay: Failure to return the rented Equipment promptly will result in additional fees. These fees will be calculated based on the original rental rate in Japanese Yen and will be charged until the day we receive all the rented Equipment.

b. Losses / Damages: Penalties for lost or damaged items are as follows:

  • Pocket WiFi: 10,000 Yen (regardless of the model)
  • SIM card (which comes with Pocket WiFi): 4,000 Yen
  • AC adapter: 2,000 Yen
  • USB cable: 1,000 Yen
  • Carrying cases: 1,000 Yen
  • Extra portable battery: 3,000 Yen

We may cooperate with Stripe to obtain the customer's information for the purpose of collecting penalty fees. Customers who fail to pay the penalty may be subject to further legal action.

7. Cancellation and Refund

We accept cancellation requests for any order at any time. However, Refund amounts depend on when the cancellation request is received:

  • 1 week before the pickup date or earlier: Full Refund
  • From 6 days to 4 days before the pickup date: 50% Refund
  • Less than 4 days before the pickup date or later: No Refund

Cancellation requests must be sent via email and include your order information. Refunds will be issued within 14 days of receiving the cancellation request. For SIM card products, no refunds will be provided for devices not listed on our Compatibility page. No refunds will be provided in cases other than those specified above.

8. Rental Period

The rental period begins at 00:00 JST on your pickup date and ends at 23:59 JST on your return date.

9. Extension of Rental Period

Rental periods may be extended, subject to availability. The additional cost will be calculated based on the original rental rate in Japanese Yen.

10. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall eConnect Japan, its affiliates, officers, directors, employees, agents, or representatives be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, arising out of or in connection with this Agreement, the use of the Equipment, or the provision of our services. eConnect Japan's total liability in any matter arising out of or related to this Agreement shall not exceed the aggregate fees paid by the Customer for the Equipment or service giving rise to the liability during the rental period.

11. Indemnification

By accepting this Agreement, you agree to indemnify and hold harmless eConnect Japan, its officers, directors, employees, representatives, agents, and other customers from and against any claims, demands, losses, costs, or expenses, including but not limited to attorney's fees, arising from or related to your breach of this Agreement or your use of the Equipment.

12. Termination

a. Termination by eConnect Japan: eConnect Japan reserves the right, in its sole discretion, to terminate this Agreement and your access to the Equipment or services, with or without cause, at any time and without notice. Circumstances that may lead to termination include, but are not limited to, your breach of any term of this Agreement, violation of any applicable law or regulation, or any fraudulent, illegal, or harmful activity in connection with the use of the Equipment or services.

b. Consequences of Termination: Upon termination of this Agreement, you must immediately cease using the Equipment and services, return the Equipment to eConnect Japan, and pay any outstanding fees or penalties. Termination of this Agreement shall not relieve you of your obligations to pay any fees, penalties, or other amounts owed to eConnect Japan under this Agreement or any other agreement.

c. Survival: The provisions of this Agreement that by their nature should survive termination shall survive termination, including but not limited to ownership provisions, warranty disclaimers, indemnity, limitation of liability, and governing law.

d. No Refunds: In the event of termination by eConnect Japan for any reason, no refunds will be provided for any fees paid or prepaid by the Customer.

13. Governing Law

This Agreement is governed by and construed in accordance with the laws of Japan. Any disputes arising from or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts located in Kobe.

14. Severability

If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable.

15. Entire Agreement

This Agreement constitutes the entire agreement between you and eConnect Japan with respect to the subject matter hereof and supersedes all prior or contemporaneous understandings, agreements, negotiations, representations, and warranties, both written and oral, with respect to such subject matter.

16. Contact Information

If you have any questions or concerns regarding this Agreement or our services, you can contact us using our contact form or by sending an email to info[at]