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Specifications
What's included
- Pocket WiFi
- Extra rental powerbank
- Instruction paper
- USB cable (cord)
- AC adapter (charger)
- 2 carrying cases
- Prepaid return envelope
Reviews
Excellent service
This was a very useful, user-friendly device and the accompanying service was excellent.
Good wifi
It is very convenient and easy to use. It is saver for our trip. Will use it again.
Perfect service and connectivity
This package was a smooth and stealth companion for our tour across Japan. In time delivery to our hotel. Easy setup including a power bank for 24 hr energy (competition charges extra for this). Self-adressed return envelope incl. packaging checklist to avoid incomplete mailing. This is what I call customer oriented service.
Connected!
Excellent all-round service. Picked up at first night hotel. Posted back from last night hotel. Problem-free 21 day connection. Never a coverage issue.......even worked most of the time in train tunnels. Reasonably priced.
Couldn't be without it!!!
First time visiting Japan and couldn't have gotten around without it! The proscess of ordering, setting up and using the service was simple especially when it was waiting at the front desk of my hotel when I arrived. I had 1 small issue during the week I rented the device and when I emailed the econnectjapan customer service department they responded within 30min with instructions on how to reset the sim card. It worked perfectly from that point forward and I was completely satisfied with the service! I highly recommend this company!
Shipping & Delivery
- We have our orders delivered 1 or 2 days ahead of selected pick up date (the only exceptions are the last-minute orders).
- You select your preferred pick up location during the checkout process.
- Once your order has been shipped, you will receive a shipping confirmation email with tracking link.
How does Pick up & Return work?
Pick up
Pick up at your desired location: airport, hotel, guest house, ryokan, post office or a private residence. Any address in Japan will do!
Return
We provide a prepaid return envelope with all the necessary information filled in. All you have to do is put all the items in the envelope and drop it in a post box anywhere in Japan.
Frequently Asked Questions
Q. What happens if I use up 50GB?
Once your data consumption exceeds your total data allotment, it becomes subject to speed restriction from the network operator.
Please be assured that the internet connection won't be cut off in case the restriction is applied.
Q. Can I purchase more data if needed?
Yes, it’s possible. To request for additional data, please email us with the data amount (GB) you'd like to add. We will then calculate the cost based on your original rental rate.
Q. How many devices can a Pocket WiFi connect simultaneously?
Our Pocket WiFi devices allow users to connect up to 10 devices simultaneously. This means the whole family or one person with multiple devices (laptop, cellphone, smartwatch, etc.) can link their devices to the same device.
Q. Is it possible to extend my Pocket WiFi rental period?
Unless we are fully booked, you can certainly extend your rental period. The extra fee will be calculated based on your original daily rental rate.
Please email us to request for extending your rental period.
Precautions before using Pocket WiFi
- The connection speeds shown above are provided on best effort basis. Actual speeds vary depending on location and connection status.
- Network provider (Softbank) reserves the right to restrict the connection speed for those who have used significant amount of data in a short period of time (or for those whose network activities are considered as suspicious).
- Your device must be WiFi enabled.
We need to check availability.
Please send us a Last-Minute Request from the button below.
Note that the following pickup locations are not available for your requested pickup date.
- New Chitose Airport (CTS)
- Okinawa
We need to check your pickup location first.
Where would you like to have it delivered?
This product is out of stock on the selected date...
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