Reviews

Discover what our customers are saying about their experience.

5/5

A must item for remote workers/learners while staying in Japan

This item was a lifesaver. I didn't need to get SIM. Just having one device enabled me to work remotely, my daughter to get connected to her school abroad, and to get in touch with our family. The troubleshooting and the contract extension were super easy on emails. Highly recommended.

Mio N.
Rented a Economy Plan
in 26 Feb 2024
5/5

Everything ok

The equipment works very good, thank you

FERNANDO LUIS SALAZAR R.
Rented a Premium Plan
in 25 Feb 2024
4/5

Foi muito útil o uso deste pocket wifi.

Este aparelho nos ajudou muito no Japão ! Se sua bateria interna aguentasse um pouco mais, seria ótimo !

GERALDO N.
Rented a Economy Plan
in 19 Feb 2024
5/5

amazing!

had a really good experience with this wifi. it worked well and was convenient to use. will order here again on my next trip!!

Mika Julienne B.
Rented a Premium Plan
in 08 Feb 2024
5/5

Excelente

Muy satisfecha con el servicio, fácil manera de recoger y de entregar, power bank súper útil ya que al estar fuera todo el día se agotaba la batería, pero la power bank funcionaba perfectamente. No me falló, y los GB fueron suficientes. Recomendado!

Jennifer Sarai Roca S.
Rented a Economy Plan
in 01 Feb 2024
5/5

Pocket wi-fi internet

This was fantastic as a first time tourist to Japan and really helped us navigate Tokyo trains and have access to google translate. Super easy set up and drop off. Thank you

Jaime A.
Rented a Economy Plan
in 29 Jan 2024
5/5

Fantastic product - loved it!

The pocket wifi saved my life as our family 4 with 2 teenagers travelled around Japan for a month. The service was great, easy to connect, wifi always available, never dropped out! Highly recommend this product!

Lorraine K.
Rented a Monster Plan
in 24 Jan 2024
5/5

Excellent service and product

Price was good the product worked as promised and service was fine.

James N.
Rented a Premium Plan
in 25 Feb 2024
5/5

Super useful and very reliable

This was incredibly useful during our trip, and worked perfectly. There was only one moment when I had to reset it but the instructions for resetting were very clear and it started working again. Easy to use and a good value for the service. Pickup and return were both easy at Narita airport

Aaron L Z.
Rented a Premium Plan
in 25 Feb 2024
5/5

Useful and practical

It's easy to use and to connect, small and very practical. It worked very well in big cities (as Tokyo, Osaka, Nagoya, Hiroshima...) as well as in Takayama and Shirakawa-Go. We connected 3 smartphones at same time, using about 0,5GB/day. In some days, we had to use the power bank and there were no difference in the service. We received the kit at the hotel we chose and returned easily in a mail box at Haneda Airport, just before we checked in.

Geovani A.
Rented a Economy Plan
in 18 Feb 2024
5/5

Lots of data for a great price

I used for my 11day holiday in Japan and it was great no issues. I had 25gb which was more than I needed. But it's best to have extra just in case. Picking up form Narita airport T2 post office was easy.The return was simple as well as it comes with a pre paid package which then can be posted through any postbox. The directions from arrivals email that i received really helped. Set up was easy and instructions were in English which made things easier. Battery life lasted 10hrs and comes with a battery pack for even longer use. I would be using this service again on my next holiday to Japan.

Daniel U.
Rented a Economy Plan
in 06 Feb 2024
5/5

Great travel companion

It worked great throughout the trip. The battery didn't last all day, but the power bank worked very well. I recommend it for its ease of use and punctual delivery.

Adriana Yamauti F.
Rented a Premium Plan
in 01 Feb 2024
5/5

Funcionou bem

O Wi-Fi funcionou bem e nos atendeu no que precisávamos

VASCO ANDRE J.
Rented a Premium Plan
in 27 Jan 2024
5/5

Fantastic service!

Our entire experience with eConnect Japan was fantastic! The device was waiting for us in our hotel upon arrival. When we had questions, the customer service responded promptly. I also think the price is very competitive compared to other companies. We will definitely be using eConnect Japan again when we return to Japan!

Aurelie van 't S.
Rented a Monster Plan
in 22 Jan 2024
4/5

Mostly an stable connection

It worked flawlessly most part of the time. There were a couple of time (like 2 or 3) where it lost signal in the middle of tokyo, but just as a smarphone by turning it off and on, it worked again. I had connection wherever I went. Totally recommended. ¡Muchas gracias por todo!

Christopher Max Georgi P.
Rented a Premium Plan
in 25 Feb 2024
5/5

Worked as expected

Everything worked perfect. With the spare batterie I could run the device all day long. Only had to restart the device once, when the connection was lost.

Gerd F.
Rented a Economy Plan
in 23 Feb 2024
4/5

Good Experience

We had a great experience using pocket Wi-Fi. It was at our hotel when we arrived, easy setup, and just what we needed during our time in Japan. I highly recommend it.

Kendal D.
Rented a Economy Plan
in 09 Feb 2024
5/5

Internet Total

La experiencia de haber contratado este equipo en la cuál me brindo el servicio que esperaba y más, ya que en todo momento y en cualquier lugar que estuve paseando nunca deje de tener la señal, si volviera a Japón lo volvería a contratar. Sigan con ese servicio que es excelente.

Tomás Cabrera A.
Rented a Economy Plan
in 01 Feb 2024
5/5

Perfect for our needs!

Everything worked perfectly. Easy to setup, very friendly user. Delivery and return hassle-free at Narita airport. We used free wifi at our accomdations and the economy plan was just perfect for our daily use mainly for Google maps and Google lens with a little bit. Would 100% recommend for non-solo travellers and those like us, with older cell phones.

Marylene T.
Rented a Economy Plan
in 01 Feb 2024
4/5

Excellent wifi

Very convenient wi-fi.Good connection, small and in a pouch. Only issue is that the battery life is small. Easy delivery and return. Clear process. Excellent product,highly recommended.

Satvinder S.
Rented a Premium Plan
in 24 Jan 2024

Thank You Notes

Here are some of the thank-you notes we received from our customers. They really mean a lot to us :)

 THANK YOU VERY MUCH<br>
              INTERNET SERVICE WAS OUTSTANDING!! A+++ :-) !!
THANK YOU VERY MUCH
INTERNET SERVICE WAS OUTSTANDING!! A+++ :-) !!
THANK YOU SO MUCH!<br>THIS WAS GREAT!!
THANK YOU SO MUCH!
THIS WAS GREAT!!
Brilliant service I was very impressed.<br>This made my trip much easier. Worked everywhere.
Brilliant service I was very impressed.
This made my trip much easier. Worked everywhere.
We appreciated your service so much while we were traveling through Japan!<br>We would recommend this service to anyone who is coming to Japan!<br>Everything works so well for us! <br>Thank you and kind regards from...
We appreciated your service so much while we were traveling through Japan!
We would recommend this service to anyone who is coming to Japan!
Everything works so well for us!
Thank you and kind regards from...
Thank you!!<br>I'll use e-Connect again &amp; again &amp; again.
Thank you!!
I'll use e-Connect again & again & again.
<p>Thank you so much for the wonderful service.<br>Internet has been great, and my family had an enjoyable time in Japan.<br>I'd highly recommend it to my friends.</p><p>Thanks once again for everything. I really appreciate it.<br>Have a good day! <br>Sincerely,</p>

Thank you so much for the wonderful service.
Internet has been great, and my family had an enjoyable time in Japan.
I'd highly recommend it to my friends.

Thanks once again for everything. I really appreciate it.
Have a good day!
Sincerely,

<p>absolutely awesome service.<br>The perfect way to stay connected in Japan.</p><p>Definitely will use this again!</p>

absolutely awesome service.
The perfect way to stay connected in Japan.

Definitely will use this again!

THANKS SO MUCH!<br>GREAT SERVICE
THANKS SO MUCH!
GREAT SERVICE
Thank you!<br>- Happy -
Thank you!
- Happy -
.
.
<p>
Thanks for this! Super handy and worked perfectly.<br>
Will definitely recommend to friends and family.
</p>
<p>ありがとうございました! (Arigato gozaimashita!) <br> Cheers,</p>

Thanks for this! Super handy and worked perfectly.
Will definitely recommend to friends and family.

ありがとうございました! (Arigato gozaimashita!)
Cheers,

THANK YOU!<br>WIFI WAS ALWAYS ON, FAST!!!
THANK YOU!
WIFI WAS ALWAYS ON, FAST!!!
Thank you for providing an affordable, reliable &amp; convenient service!<br>We would not have been able to make it around Japan without it! <br>Thanks,
Thank you for providing an affordable, reliable & convenient service!
We would not have been able to make it around Japan without it!
Thanks,
Thank you.<br>This is a great service, and very reliable connection.
Thank you.
This is a great service, and very reliable connection.
<p>Thank you<br>Arigatou gozaimasu</p><p>:-)</p>

Thank you
Arigatou gozaimasu

:-)