Reviews
Discover what our customers are saying about their experience.
Extremely helpful
Pocket wifi is easy to order*, easy to receive, easy to use and easy to return. It is indispensable to get around big cities as to reach an isolated ryokan in the middle of a forest! *Please consider european or other local time when you request a quick answer.
Helpful!
Easy to use, light and helpful.
Good value and easy to use
Was very pleased with the price and value. Coverage was consistent except for some mountains where there was occasional outage. Didn't use as much data as anticipated as most accommodations have wifi, so probably could have gone with a lower data plan, however the security of a consistent connection was well worth it. Much better value than other providers. Easy return process in the mail.
Excellent service when you really need it!
From delivery to wifi connection to prompt responses when hardware had problems to quick fix solutions and compensation to making sure you were not left hanging while on the go - eConnect wifi shines when it truly matters! The internet connection was great until we hit a snag with the modem to which they promptly despatched a replacement and even added extra data to our plan. To keep us connected while waiting for the delivery (took only a day), they covered the cost of an eSIM data of 3-4GB for the day. Earlier the power bank didn’t work and they replaced it within two days. Throughout their service and communication had been nothing short of excellent. A shoutout to Shuhei Koyama for the fabulous customer service. Keep it up. eConnect is the way to go when you need good wifi connection on the go!
reliable wifi connection in all parts of Japan
I have been to Tokyo/Kyoto/Kanazawa/Sapporo/Noboribetsu/Hakadone during my trip to Japan, E-connect Wifi was always available and fast connected. Though the battery usually lasts 7-8 hours and I have to remember to charge it by remote charger, the connection itself provides reliable and sound wifi for my whole trip, so I would like to introduce it to all visitors.
Mostly an stable connection
It worked flawlessly most part of the time. There were a couple of time (like 2 or 3) where it lost signal in the middle of tokyo, but just as a smarphone by turning it off and on, it worked again. I had connection wherever I went. Totally recommended. ¡Muchas gracias por todo!
Worked as expected
Everything worked perfect. With the spare batterie I could run the device all day long. Only had to restart the device once, when the connection was lost.
It all worked very well
The device was ready and waiting for us at our hotel. We had good Internet coverage the whole time, even in the mountains. The price was very reasonable
Excellent!!
It’s the second time I use it and as my first experience it is an excellent option to have WiFi in Japan.
Best way to connect in Japan
We emjoyed the pocket wifi as an excellent option for multiple people to get data in Japan. Easy to use, delivered at our desired point of pick up and easy to return. Good that it came with a power bank because with multiple phones connected we did need it.
Easy and very helpfull
Easy device to obtain and install. Wifi everywhere, device absolutely stable and easy in use. I will use it again next visit of Japan.
A must item for remote workers/learners while staying in Japan
This item was a lifesaver. I didn't need to get SIM. Just having one device enabled me to work remotely, my daughter to get connected to her school abroad, and to get in touch with our family. The troubleshooting and the contract extension were super easy on emails. Highly recommended.
Everything ok
The equipment works very good, thank you
Foi muito útil o uso deste pocket wifi.
Este aparelho nos ajudou muito no Japão ! Se sua bateria interna aguentasse um pouco mais, seria ótimo !
Praise and thanks
I was extremely happy with the speed of delivery, when I arrived at the hotel it was already there waiting for me and especially with the practicality of return: direct mailbox at the airport. It worked perfectly well throughout my stay and everywhere! I recommend it and will recommend it to everyone who asks me about using the internet. Thank you
The best service!!
This pocket wifi was just the best! Delivered right on time to our hotel in Tokyo, the wifi was always great, super fast and reliable. A must going around the city. Super simple to use and to post back too, just pop it into the provided envelope and leave it with the hotel reception.
No problem. Good and trustable connectiion
I was using with three mobiles at same time. So in terms of connections I had any problem. Sometimes the battery was gone, so the power bank was extremely necessary and useful.
It worked as it was suposed to
The only problem we had is we had to change terminals to pick it up from the Post Office at Terminal 1, and it was quite easy. The rest, it was easy to use and the 4 of us had good internet all the time. The battery lasted for a little bit more than half a day, but with the external battery we never run out of internet. It is true that download speed was slow, since we couldn't download all 300 photos we passed each other at once, but that not important. Also, it is very usefull if all the group stays together all the time, but if you want to go solo or in smaller groups, then part of it will loose internet. There are some places with wifi, but remember that in case you are thinking of getting separated at some point.
Excellent service and product
Price was good the product worked as promised and service was fine.
Super useful and very reliable
This was incredibly useful during our trip, and worked perfectly. There was only one moment when I had to reset it but the instructions for resetting were very clear and it started working again. Easy to use and a good value for the service. Pickup and return were both easy at Narita airport
Thank You Notes
Here are some of the thank-you notes we received from our customers. They really mean a lot to us :)
INTERNET SERVICE WAS OUTSTANDING!! A+++ :-) !!
THIS WAS GREAT!!
This made my trip much easier. Worked everywhere.
We would recommend this service to anyone who is coming to Japan!
Everything works so well for us!
Thank you and kind regards from...
I'll use e-Connect again & again & again.
Thank you so much for the wonderful service.
Internet has been great, and my family had an enjoyable time in Japan.
I'd highly recommend it to my friends.
Thanks once again for everything. I really appreciate it.
Have a good day!
Sincerely,
absolutely awesome service.
The perfect way to stay connected in Japan.
Definitely will use this again!
GREAT SERVICE
- Happy -
Thanks for this! Super handy and worked perfectly.
Will definitely recommend to friends and family.
ありがとうございました! (Arigato gozaimashita!)
Cheers,
WIFI WAS ALWAYS ON, FAST!!!
We would not have been able to make it around Japan without it!
Thanks,
This is a great service, and very reliable connection.
Thank you
Arigatou gozaimasu
:-)