Reviews

Discover what our customers are saying about their experience.

5/5

Great service!

Love your service! We were able to connect with the pocket WIFI from Tokyo, Kyoto and Osaka with ease. The only suggestion, please make it easily accessible to pick up from international terminal. It was an inconvenience as a first time travelers to Japan to take the shuttle from international terminal to domestic terminal to pick up the equipment.

MARLENE T.
Rented a Premium Plan
in 28 May 2023
5/5

Worked well for the duration of our trip

A seamless experience.

Joel H.
Rented a Premium Plan
in 27 May 2023
4/5

Operation Use Service

Easy to use battery lasts a day with 2 phones. Disadvantage: became very warm almost hot

Frank S.
Rented a Premium Plan
in 27 May 2023
5/5

absolutely perfect

from start to finish, absolutely perfect. Great communication!

Lukas K.
Rented a Economy Plan
in 26 May 2023
5/5

The best

I enjoy using the pocket wifi it make my trip so easy

Diego Isai Narvaez B.
Rented a Monster Plan
in 26 May 2023
5/5

Good Solid choice

Only downside is that you need to manage the battery life off the device. They included a portable charger in the package which helped a lot. Great and easy service

Joran H.
Rented a Economy Plan
in 25 May 2023
4/5

Good idea if you have few phones

The idea was to connect few phones. Eventually used just one, so don't sure how effective it is with multiple users. There quite few cut offs daily, which required taking the rauter out of the bag pack and reoperating. Even in central cities with good coverage.

Sharon S.
Rented a Economy Plan
in 25 May 2023
5/5

essential tool for visiting Japan

The Dongle basically had coverage everywhere, underground in the stations, buildings, out and about. This made possible using google translation and google maps 24/7 charging at night. You can see Gbs usage stats and check the remaining data. Econnect very responsive to email queries and support. Five stars.

Franco C.
Rented a Premium Plan
in 25 May 2023
5/5

Excellent WiFi, service and well organised

E-connect Japan helped me provide me WiFi through searching closest pick up option. Reacting on my emails very quickly and provide excellent service. I was in doubt whether it worked well, they helped me out explaining. And were willing to send new one when necessary. Everything according appointments. Will use it again when I'm in Japan.

Brakman A.
Rented a Premium Plan
in 25 May 2023
5/5

great experience

great experience, easy to use, clear instructions and pre-paid envelope. the wifi arrived in the first hotel and I surfed from the first minute. I recommend it to everybody

Claudio D.
Rented a Premium Plan
in 22 May 2023
5/5

Works just fine

Excelente for a couple, we could both use internet during all travel. Pick up and delivery were really simple. It comes with an extra external battery, which was pretty handy it the longer days.

Vitor Paiva P.
Rented a Economy Plan
in 21 May 2023
5/5

Customer for many years

Very professional. Always reliable with reasonable prices. Great customer service.

Naomi H.
Rented a Premium Plan
in 21 May 2023
5/5

Highly recommended

Highly recommended

Oxana A.
Rented a Premium Plan
in 19 May 2023
5/5

Great value for time and money!

Was able to pay by the day rather than month as we were away for one day + one month and didn't want to pay for a whole 2nd month. Was extremely easy to pick up at the airport post office and drop back off at a post box at the airport. All the instructions were included. The included portable battery worked great when needed. The Wi Fi basically lasted all day without a charge. So much cheaper than other companies I had looked into. Much recommended, will suggest to others!

Clarissa S.
Rented a Premium Plan
in 18 May 2023
5/5

Best WiFi Option ever

Thanks for the good service everything went super good. IT IS was better then 2 Sim cards. Cause you could use even older Type Phone and still Connect to the WiFi even If aou are at the top of of mountain Would Always buy IT again

Manuel K.
Rented a Economy Plan
in 17 May 2023
5/5

Must-have

After I tried it, I have to say a pocket wifi is a must-have for a trip in Japan, and this one was the perfect choice: good price, easy to use, big battery. Even if every hotel has free wifi and my trip was planned, I used this pocket wifi every day for Maps, translations, whatsapp, etc.

Marco F.
Rented a Economy Plan
in 17 May 2023
5/5

Pocket WiFi

So glad I did a bit of homework before my trip to Japan. Pocket WiFi is the way to go. You don't have to worry where the find Cafe, etc, for access. eConnect made the process so easy. I ordered from Australia the package arrived at my destination hotel. Logged on and away we went..Everything is taken care of, returned addressed envelope, clear Instructions, Seemless! Highly recommend!

Ronda F.
Rented a Premium Plan
in 16 May 2023
5/5

Très bien

Très pratique et je captais partout (il n'y a eu que deux ou trois bleds paumés où la connexion n'était pas bonne, sur deux mois de voyage, ça va !). Ne comptez pas sur le wifi des hébergements la connexion est pourrie j'étais vraiment contente d'avoir ma pocket wifi. Concernant l'autonomie de la batterie au début elle ne tenait pas longtemps comme indiqué dans certains commentaires mais lorsque j'ai commencé à la laisser charger toute la nuit ma pocket wifi tenait environ 8/10h sans problème. Sans oublier qu'il y a une petite batterie externe fournie. Enveloppe de retour également fournie ce qui est super pour la retourner à la fin du voyage sans se prendre la tête (pour ma part à l'aéroport). Je recommande et je repasserai par econnect si je retourne au Japon un jour. J'avais pris 100Giga mais au final j'ai dû en utiliser seulement 15 (recherches et lectures sur internet, itinéraires Google maps, téléchargements d'appli et un peu de musique) ... La prochaine fois je prendrai celle à 50giga ça sera largement suffisant pour mon utilisation.

Coralie M.
Rented a Monster Plan
in 15 May 2023
5/5

The best wifi

This was the best wifi in Japan. It kept me connected with my family. Thank you

Anthony M.
Rented a Monster Plan
in 15 May 2023
5/5

Great service and great solution for a trip in Japan

Very nice support, easy to understand the steps, easy to carry... made our trip in Japan much much better!

daniel m.
Rented a Premium Plan
in 11 May 2023

Thank You Notes

Here are some of the thank-you notes we received from our customers. They really mean a lot to us :)

THANK YOU VERY MUCH
INTERNET SERVICE WAS OUTSTANDING!! A+++ :-) !!
THANK YOU SO MUCH!
THIS WAS GREAT!!
Brilliant service I was very impressed.
This made my trip much easier. Worked everywhere.
We appreciated your service so much while we were traveling through Japan!
We would recommend this service to anyone who is coming to Japan!
Everything works so well for us!
Thank you and kind regards from...
Thank you!!
I'll use e-Connect again & again & again.

Thank you so much for the wonderful service.
Internet has been great, and my family had an enjoyable time in Japan.
I'd highly recommend it to my friends.

Thanks once again for everything. I really appreciate it.
Have a good day!
Sincerely,

absolutely awesome service.
The perfect way to stay connected in Japan.

Definitely will use this again!

THANKS SO MUCH!
GREAT SERVICE
Thank you!
- Happy -
.

Thanks for this! Super handy and worked perfectly.
Will definitely recommend to friends and family.

ありがとうございました! (Arigato gozaimashita!)
Cheers,

THANK YOU!
WIFI WAS ALWAYS ON, FAST!!!
Thank you for providing an affordable, reliable & convenient service!
We would not have been able to make it around Japan without it!
Thanks,
Thank you.
This is a great service, and very reliable connection.

Thank you
Arigatou gozaimasu

:-)