Discover what our customers are saying about their experience.



This device was great! It really came through when I needed it and the customer service was top notch.

Natalie H.
Rented a Pocket WiFi Monthly
in 18 Feb 2021

Easy to use but can eat data

Unlike most people I wasn't travelling but live in Japan. I wanted wifi for a hospital stay. The package arrived early, 'did what it said on the tin' and was easy to set up. Messaging and internet searching was good and didn't seem to use that much data but video calls, and even small amounts (10 minutes a day) of youtube watching ate data really quickly so be aware. (I found it got through data faster than the amounts pro data that I usually use at home, which doesn't make sense but...) For the price I was expecting to be able to do more video calls so 3 star. For ease of use and simplicity of the product 5 star. There for overall 4 star.

Holly B.
Rented a Economy Plan
in 09 Nov 2020

All as advertised

No problem at all, very fast delivery and easy return. The router is easy to use.

Vigano I.
Rented a Economy Plan
in 28 Sep 2020

Reliable wi-fi, great service

This pocket wi-fi was easy to arrange and use. Very reliable, with a good speed. Recommended for temporary hassle-free internet usage.

Robert Duane G.
Rented a Premium Plan
in 26 Sep 2020

Наилучшие впечатления

Наудачу воспользовались econnectjapan, найдя довольно мало отзывов, и не прогадали. Выбрали econnectjapan, потому что в стоимость входил внешний аккумулятор. Сам прибор работал 4 часа без подзарядки, для любителей погулять подольше маловато, поэтому внешний аккумулятор вещь необходимая. Удобно забрали в аэропорту, инструкция на английском, всё понятно, проблем не было. Прибор находился в удобном мягком чехле. Сдавать тоже очень удобно, тоже в аэропорту, всё сложить в приложенный конверт и бросить в почтовый ящик. В следующий раз непременно воспользуемся econnectjapan.

Pekova M.
Rented a Economy Plan
in 19 Sep 2020

very convenient

Easy to pick up and easy to return. you can have internet access anytime, anywhere.

Jose E.
Rented a Pocket WiFi Economy
in 20 Aug 2020


Had to extend my trip due to flight cancellations and whatnot because of the Covid-19 pandemic. These guys helped me out every time. Thanks!

Tim M.
Rented a Premium Plan
in 11 May 2020

Efficient, easy, great service

The whole process was quick and easy, the internet worked perfectly and was fast and the connection was high quality. I underestimated how much data I would need though so I'd recommend going for the highest GB package as I almost reached the 50GB limit in 12 days through making video calls for work and watching a film or two. Would definitely use again and recommend to anyone travelling and in need of internet for a period of time.

Nicola L.
Rented a Premium Plan
in 29 Apr 2020


O pacote chegou em ordem e até um dia antes da data prevista. Me atendeu muito bem e não tive qualquer problema. Muito bom

Célia Mie Abe S.
Rented a Premium Plan
in 20 Apr 2020

Easy and alwaar online

The setup was extremely easy as it came preprogrammed. We used it for 3 weeks continuously and it worked without a glitch. Speed is better than average, even on trains and busses. I would highly recommend.

Daniel D.
Rented a Premium Plan
in 06 Apr 2020

I recommend. I will use again.

The process of renting,obtaining and returning the item was smooth. Everything worked. The instructions were clear and helpful. I will definitely use this service again. 65-year-old

Nancy Adair M.
Rented a Premium Plan
in 04 Apr 2020

Отличная возможность быть с интернетом

Заказал Wi-Fi роутер на две недели , полностью хватило, в комплекте power bank с помощью которого хватает заряда на весь день, стабильная связь на всей территории где были. Простой возврат после использования

Rented a Premium Plan
in 03 Apr 2020

Great Wifi, worked very well!

I chose the 50GB option and didn't use all of it in the end. Even with photo uploads, youtube streaming during the shinkansen journeys and gaming, I only used between 0.5-1.5GB a day. Battery of the modem is about 3-4 hours, though much less if constantly using internet. The provided power bank gives plenty of extra battery to last the entire day and I only charged it every couple of days. Was also useful for charging my phone! Only times I didn't get reception was in train tunnels and in some basement floors of buildings. In general the LTE coverage was very good.

Andrey M.
Rented a Premium Plan
in 02 Apr 2020

Great service!

Easy pickup, easy return, service worked as a expected during a 20 day rental.

Joao Paulo Siqueira L.
Rented a Premium Plan
in 31 Mar 2020

Easy to use and great quality/price

Both the device and the service provided by eConnect are great, best cost benefit by far.

Diego Galanti G.
Rented a Premium Plan
in 29 Mar 2020


This pocket WiFi was the best. Easy to order, delivery straight to our hotel. Super fast and reliable. It kept us in touch with our family and made navigating Japan so easy. Then when you have finished just put it in the pre paid envelope and post it back. Can't say how good this was.

Siobhan R.
Rented a Premium Plan
in 28 Mar 2020

Pocket WiFi really good!!

Really quick delivery and easy to understand website. The process for returning was super easy and had no problems at all. The speed of the WiFi was really fast and had no issues connecting. Highly recommend for people looking at getting a great pocket WiFi while in Japan!!

Kavya S.
Rented a Premium Plan
in 28 Mar 2020

Easy to use and very helpful

Me and my wife used the pocket WiFi everyday to stay in contact with friends and to find places, we would have been lost without it. Very recommended

Marco M.
Rented a Premium Plan
in 27 Mar 2020

Very reliable

We had with my friend rented this WiFi. We took the 10GB option and it was enough for 10 days for us and we used maybe 7GB. It is capable to stayed charged for 6 hours, then you need to out it on external battery. Highly recommended

Nina S.
Rented a Economy Plan
in 25 Mar 2020

Brillant Service

Got to my hotel your pocket WIFI was sat waiting for me. Easy set up on our phones and laptop, good battery life, found it very helpful when out and about using Google maps, without it we would have got lost on more than one occasion. When finished with just popped it in a post box. Would defiantly use your services again.

philip h.
Rented a Premium Plan
in 24 Mar 2020

Thank You Notes

Here are some of the thank-you notes we received from our customers. They really mean a lot to us :)

Brilliant service I was very impressed.
This made my trip much easier. Worked everywhere.
We appreciated your service so much while we were traveling through Japan!
We would recommend this service to anyone who is coming to Japan!
Everything works so well for us!
Thank you and kind regards from...
Thank you!!
I'll use e-Connect again & again & again.

Thank you so much for the wonderful service.
Internet has been great, and my family had an enjoyable time in Japan.
I'd highly recommend it to my friends.

Thanks once again for everything. I really appreciate it.
Have a good day!

absolutely awesome service.
The perfect way to stay connected in Japan.

Definitely will use this again!

Thank you!
- Happy -

Thanks for this! Super handy and worked perfectly.
Will definitely recommend to friends and family.

ありがとうございました! (Arigato gozaimashita!)

Thank you for providing an affordable, reliable & convenient service!
We would not have been able to make it around Japan without it!
Thank you.
This is a great service, and very reliable connection.

Thank you
Arigatou gozaimasu