Discover what our customers are saying about their experience.
Easy and Effective
Pick-up, use, and return of the eConnect pocket wifi was very easy, service speeds were fast, and coverage was pervasive. eConnect sent my pocket wifi to my hotel in Fukuoka where I was able to retrieve it upon arrival in Japan. Service and coverage worked great during my time in the Fukuoka area as well as while traveling throughout the Tokyo area, Kamakura, and Enoshima. The free backup battery extended the life of the pocket wifi, so that it could be used continuously for over 12 hours a day. Return was easy at Narita airport using the included return envelope.
I was very happy with my pocket wifi,I ordered,and I received it next day in my hotel,the price was very affordable,and the connection was very good and very fast,it helped me a lot to explore Japan..
First time in Tokyo and the pocket WiFi was very convenient. Package was sent to our hotel. It was easy to use and was Much needed while we were on the go in Tokyo. Returning it was just as easy. Put all contents in the provided envelope and mailed it in the airport mailbox. I will definitely use this service again. Thank you!!
I found the service excellent. Using the Pocket wi fi was very simple, I had no problems. I returned it directly at the airport to the mailboxes, without having to worry about anything because the service also provides you with a pre-stamped envelope to use for the return.
Everything went smoothly and the product are good as promised. We will used it again and recommend to others .
Worked very well, battery doesn’t last all day.
Very easy pick up at airport. The device worked well but the battery didn’t last all day. A power pack is provided but we opted not to carry that around.
Amazing service and great customer care!
The hotspot works perfectly everywhere, it's easy to use and you will find a small power bank in the bag too, which helps a lot when it gets out of charge and you don't have a chance to go home. The customer care Service is super efficient and kind too. Will definitely use it again if back in Japan!
Essential for group travel
We traveled to Japan this October/2023 and were unsure about buying individual SIM cards to use the Internet, since traveling to any part of the world without Internet will leave you stranded and aimless. We chose, with some suspicion, Econnect Japan to serve internet via Pocket Wifi for five people and we didn't regret it. The contracted plan (Monster) worked perfectly for our group, and everyone was able to stay online all the time, communicating with family members and researching places to visit. Congratulations on the Product and we hope that you will be able to purchase the service again in Japan soon. Tip: disable automatic photo sending during use, as consumption may increase significantly and the data plan will run out sooner than planned.
PERFECT FOR ALL
Order, payment and ship to my hotel all perfect. Pocket is wonderful and easier to use. Top.
So me and couple friends went adventuring in Japan and this made our lives so much easier. The connectivity was pretty consistent and held good strength to do what we needed. They make is so convenient and easy, I had it sent to my Airbnb and so it was waiting for us for when arrived, and then just a simple postage was all we needed to conclude our trip when we were done. It was affordable and I would use again when I next visit.
Delivery to hotel arrived early, portable WiFi easy to set up, easy to use, works well, return process easy.
What a wonderful discovery and how convenient! Why don't they have this all over the world? We used the pocket wifi on our two week trip in Japan and it worked great. It was waiting for us at hour hotel when we checked in and we dropped it in a mailbox at the airport. Great product and great service at a very reasonable price.
Super convenient, good value
Great service, wifi was ready at our hotel on arrival and very easy to use and return. Excellent coverage, good connection speeds and worked for multiple devices. Essential for an extended trip around Japan! Only criticism is the battery doesn't last a full day out and about, and the power bank included was a bit temperamental/low capacity. Fortunately we had our own with us.
Easy to use
Everything easy to use. Thank you.
Best value for money
I hired 50 GB for 17 nights and it was enough for two people to use. Just be careful not to use Instagram and YouTube too much, which consume a lot of data. Compact and lightweight product that fits in your pants pocket.
superb service with device waiting at hotel upon my arrival. Instructions clear and concise, up and running in a minute. No hassle dropping it in postbox at the airport
Great device with small downside
Overall it was great and convenient experience. However Itd be nice for device to last for a day. We had to charge it after like 8-9 hours, which is not a full day for an active tourist. But again, great offer, comfortable pick up and easy to use.
Bela decisão que tivemos quando decidimos usar o pocket Wi-Fi, o plano monstro foi o suficiente e estávamos em dois! Pegou em todos os lugares que fomos, literalmente! Foi fácil pegar pois quando chegamos no hotel ele estava nos esperando, e entregamos no aeroporto em um post, muito fácil! Amamos
A Life Saver!
What a great option to have when travelling in Japan. Easy to use. So glad we did this and good value too.
Super easy to receive, use and return
Brilliant little device that made my travel round Japan so easy. It always connected well and was lightweight and had good battery life. The process of getting it, using it and returning it was so easy and I’d recommend it to anyone
Thank You Notes
Here are some of the thank-you notes we received from our customers. They really mean a lot to us :)
INTERNET SERVICE WAS OUTSTANDING!! A+++ :-) !!
THIS WAS GREAT!!
This made my trip much easier. Worked everywhere.
We would recommend this service to anyone who is coming to Japan!
Everything works so well for us!
Thank you and kind regards from...
I'll use e-Connect again & again & again.
Thank you so much for the wonderful service.
Internet has been great, and my family had an enjoyable time in Japan.
I'd highly recommend it to my friends.
Thanks once again for everything. I really appreciate it.
Have a good day!
absolutely awesome service.
The perfect way to stay connected in Japan.
Definitely will use this again!
- Happy -
Thanks for this! Super handy and worked perfectly.
Will definitely recommend to friends and family.
ありがとうございました！ (Arigato gozaimashita!)
WIFI WAS ALWAYS ON, FAST!!!
We would not have been able to make it around Japan without it!
This is a great service, and very reliable connection.