Discover what our customers are saying about their experience.
Reliable and fast wifi!
Glad I got this portable wifi. It was always faster than the hostel's wifi. Very good and would rent from them again.
We picked the pocket wifi router up at Narita airport and used it for two weeks with 3 devices and had so much data left! We didn't stream anything, but 50GB was more than sufficient.
Excellent customer service and internet connection
Everything is OK:)
Excellent customer service, fast
I made some changes to my order, and was supported by excellent customer service who gave me options and was fast in response. Instructions were very clear too.
Mostly positive. Worked well nearly everywhere I went in Japan, but unfortunately a few issues with some states I visited. Was an easy and good experience otherwise though.
Convenient and reasonable
I was using wifi with four devices mainly for navigation, messaging, online shopping and sometimes YouTube. It was never slow and always stayed connected. The battery life was good too. The price was very reasonable.
Excelente! Recomendo fortemente!!
Somos do Brasil, fizemos toda a reserva online e o dispositivo foi entregue no hotel. Tudo funcionou perfeitamente, a conexão foi ótima e a durabilidade foi bem adequada com a bateria adicional. Bastante prático e fácil de se usar. Recomendo a todos.
The only good idea if you need your phone & data working in Japan and you do not want to spend huge money. You can call only using whatsapp, of course, but coverage is excellent, the device is really easy to use and you also get a powerbank to be sure it will be working for the whole day.
WiFi on the move in Hokkaido, Japan
I ordered the Pocket WiFi in advance from Australia and it was waiting for us in our hotel on arrival in Sapporo. Very easy to set up (only a minute) and it worked for the entire time of our visit to Japan without interruption. Highly recommended and I wouldn't hesitate to use it again.
Thank you very much for this convenient opportunity. The Internet was available everywhere. We were more than two users and all worked great. the battery lasted all day. the transfer back was convenient. Thank you. we will definitely use this service again.
Excellent service at a reasonable price
It worked very well all times, even indoor and inside the metro as well. I find this service absolutely being amazing and worth the price.
I had heard about e-Connect’s pocket WiFi from a friend. We needed connectivity everywhere we went as we it was out first time in Tokyo and needed Google Maps. The pocket WiFi was a life saver! We could not have gotten where we needed to go or do some minimal translating without it. I’d recommend them to anyone vacationing in Japan.
Such a helpful item to have for our trip throughout Japan!
I am so so so glad that I got this. Because my boyfriend and I would be in Japan for 9 days, it made more sense to have this on the ground than to pay the extra fees on both of our US phone plans. It was super reliable, and the only time we had issues was when we were on the Shinkansen (bullet train), I think because we were just going too fast for the signal to catch up. Some of our airbnbs had pocket wifi's but ours always seemed faster, more reliable, and ours was unlimited data! A big bonus that I was not expecting was that it came with a power bank, which came in handy for when either the pocket wifi or my phone was low on battery! I cannot recommend this more for anyone traveling in Japan.
Japan Rugby World Cup
Collected the WiFi from a local post office near our accommodation. This was convenient and easy. Setting up was also easy with good instructions. My only concern was that the battery life. The WiFi worked well but once the battery got to about half it ran down quickly, it was good that we had power pack. Apart from this the WiFi was great. It meant we always had access to the net for maps and travel details. Would definitely recommend.
great service that is extremely helpful
I have taken previous trips to japan, but having wifi at my disposal everywhere made things so much easier. I was also able to look up more places on the spot so I was able to do much more exploring and see many more sights. I would highly recommend it and would definitely use this service again.
In the past my Husband and I have always used local SIM cards while traveling abroad. This was the first time we used a mobile hotspot and based on our experience with eConnect, we won’t go back. We had no issues connecting or getting service, even in more remote areas. The directions were clear and it was a seamless, easy process from start to finish. Thanks so much!
Excellent! Can highly recommend!
Renting the dongle from e-connect japan was dead easy. As agreed the dongle was delivered to our hotel ahead of our check in so it was there when we arrived. The signal coverage and down/upload speeds were excellent. Despite travelling also to more remote areas in western/northern Honshu we never had any signal/speed issues. We opted for a 50GB Plan which in hindsight was way too much as we underestimated the availability of free WiFi in most places. So maybe go for slightly less than you think you might need. You can always get more by calling them. In terms of return, also a great process with Email reminders to send it and to do so before going through security (as no Post boxes the other side!), the prepared return envelope made the return as easy as picking it up and using the Pocket WiFi! We posted it in our hotel before leaving for the airport. Can highly highly recommend e-connect japan and their service. Will definitely buy from them again in the future!
Eine unglaublich nützliche Hilfe während des Urlaubs
Ich kann das Pocket Wi-fi nur wärmstens empfehlen. Das Signal war stets gut ( sogar im Nationalpark Hakone in den Bergen), der Akku hielt einen ganzen Tag und man konnte sich dank GPS und Übersetzer sehr gut in Japan zurechtfinden. Ich kann jedem der nach Japan reist nur raten, sich ein Pocket WI-Fi zu holen, es erleichtert den Urlaub ungemein.
It was more than perfect
Thank you for the service. The pocket wifi worked flawless, made the traveling easier. Everything was perfect.
Really good internet pocket, signal was strong no matter how remoted the city we were in was. Delivered with an extra external battery so you never run out of power. Indispensable for a trip in Japan if you don't speak the language! Highly recommended
Thank You Notes
Here are some of the thank-you notes we received from our customers. They really mean a lot to us :)
INTERNET SERVICE WAS OUTSTANDING!! A+++ :-) !!
THIS WAS GREAT!!
This made my trip much easier. Worked everywhere.
We would recommend this service to anyone who is coming to Japan!
Everything works so well for us!
Thank you and kind regards from...
I'll use e-Connect again & again & again.
Thank you so much for the wonderful service.
Internet has been great, and my family had an enjoyable time in Japan.
I'd highly recommend it to my friends.
Thanks once again for everything. I really appreciate it.
Have a good day!
absolutely awesome service.
The perfect way to stay connected in Japan.
Definitely will use this again!
- Happy -
Thanks for this! Super handy and worked perfectly.
Will definitely recommend to friends and family.
ありがとうございました！ (Arigato gozaimashita!)
WIFI WAS ALWAYS ON, FAST!!!
We would not have been able to make it around Japan without it!
This is a great service, and very reliable connection.