Discover what our customers are saying about their experience.
Convenient and easy to use
Easy to connect, effective, and no hassle. Osaka has “free WiFi” connection ability but every person under the sun is attempting to connect or access it. We only used the device to google train schedules and maps, it was handy and no fuzz. I will highly recommend this device to other travelers going to Japan
This was a very useful, user-friendly device and the accompanying service was excellent.
It is very convenient and easy to use. It is saver for our trip. Will use it again.
Perfect service and connectivity
This package was a smooth and stealth companion for our tour across Japan. In time delivery to our hotel. Easy setup including a power bank for 24 hr energy (competition charges extra for this). Self-adressed return envelope incl. packaging checklist to avoid incomplete mailing. This is what I call customer oriented service.
Was so handy to be able to pick up from post office at Narita Airport and then get it working in only a couple of minutes. No problems with the pocket wifi throughout our whole trip. Didn't even appear slower after the 10gb were used. Super easy instructions on how to return and just put in it the given envelope and put it in the mailbox at Kansai Airport. Would recommend!!
Excellent all-round service. Picked up at first night hotel. Posted back from last night hotel. Problem-free 21 day connection. Never a coverage issue.......even worked most of the time in train tunnels. Reasonably priced.
Удобный и недорогой интернет
Хорошая возможность всегда быть на связи. Всё очень удобно. Получаешь в аэропорту. Возвращаешь в любой почтовый ящик.
Couldn't be without it!!!
First time visiting Japan and couldn't have gotten around without it! The proscess of ordering, setting up and using the service was simple especially when it was waiting at the front desk of my hotel when I arrived. I had 1 small issue during the week I rented the device and when I emailed the econnectjapan customer service department they responded within 30min with instructions on how to reset the sim card. It worked perfectly from that point forward and I was completely satisfied with the service! I highly recommend this company!
Good bandwidth, poor hardware
The speed was great. The battery didn't last all day and it was a problem to keep it charged. The USB port or the cable didn't hold well. The interface was in Japanese, it would be better to have it in English.
Reliable and convenient wifi on-the-go
Exactly as advertised: easy pick-up from post office at airport, quick set-up and connection with my devices, reliable connection everywhere I went, convenient pre-paid return envelope with postage at the end of my trip. A bonus was the portable battery that came included with the package -- really came in handy not just for charging the pocket wifi, but also my phone!
WiFi was great! Worked everywhere and I can’t imagine how hard it would have been without it! Just make sure to charge it because the battery lasts about 10 hrs at full charge
Muy buen servicio, muy satisfecha
Para mi resultó un servicio novedoso, que me acompañó durante el mes de visita a Japón muy bien. ¡Gracias por el servicio brindado! Saludos cordiales Patricia Crivelli Duboué
The standard to go for internet connection in Japan
This is my third time using their services, it is easy & simple. Clear instructions: - How to use - How to troubleshoot the device, if a problem occurs with it. (Never had it on all my 3 trips, each trip was 3-4 weeks) - How to return it They are not the cheapest option out there, (you pay on average ¥1000 more in total price) which is for me totally negligible for the service they provide. 1 suggestion for the future, is the option to get an e-sim. That option would be great!
Great, convenient mobile wifi
Econnect are a super responsive, reasonable price company who offer easy to use mobile wifi units while you're in Japan. I have used them 4 times now and never had any problems with usage or service. The prices are also good!
Nice and easy
Everything was just easy and simple, plug and play. It worked everywhere around Japan without any problem. I can recommend it to everyone. Awesome service!
Speed was decent, easy order and return. Battery was on the end of its life for the device and powerbank. Luckily had own powerbank since battery was over before each day!
It worked as described. Connection speed was fast and battery life was good. Nice that battery pack come with it. Used the portable unit mainly for maps and transportation. I would definitely use eConnect pocket WiFi again.
Very useful during our trip
Reliable internet service from the pocket wifi, which is shared between the two of us. Speed fluctuates (as expected), but still fast enough for what we need. Easy pick up at the airport, and easy return. Thank you, e-connect!
Using the eConnect for a 8 day trip in Tokyo
The Pocket WiFi (PWF) was already in the post office when I arrived at Narita airport, the set-up was easy and quick, as it is written in English and the process is quite short and quick. I had two smart deviced, and they both connected without an issue. The battery life is decent, with a full charge lasting for about 7-8 hours with both aforementioned devices connected (although I haven't been using them intensively). The PWF package also includes a power bank, so the PWF could be used for longer than 8 hours (or to charge your devices on the go) The connectivity was very good, with solid speeds, even while using the Metro trains. I think the PWF lost internet connection about once or twice, and only for a short time, not something to fret about. The overall price (PWF and the 4G data plan) was quite cheap and worth it. I always activated it after leaving the hotel, placed it either in my backpack, or in a pocket, and pretty much forgot about its existence; my devices would always connect to the PWF without a problem and just like that, I have internet connectivity for almost the whole day. On a final note, the package also comes with pre-paid envelope to easily and quickly send the contents back via the post office, hassle-free. I highly enjoyed using the PWF, and will certainly use it again in my next trip to Japan.
Rented the device and picked it up at Narita airport post office. Overall satisfied with it and had no issues with the data connection throughout Japan main island.
Thank You Notes
Here are some of the thank-you notes we received from our customers. They really mean a lot to us :)
INTERNET SERVICE WAS OUTSTANDING!! A+++ :-) !!
THIS WAS GREAT!!
This made my trip much easier. Worked everywhere.
We would recommend this service to anyone who is coming to Japan!
Everything works so well for us!
Thank you and kind regards from...
I'll use e-Connect again & again & again.
Thank you so much for the wonderful service.
Internet has been great, and my family had an enjoyable time in Japan.
I'd highly recommend it to my friends.
Thanks once again for everything. I really appreciate it.
Have a good day!
absolutely awesome service.
The perfect way to stay connected in Japan.
Definitely will use this again!
- Happy -
Thanks for this! Super handy and worked perfectly.
Will definitely recommend to friends and family.
ありがとうございました！ (Arigato gozaimashita!)
WIFI WAS ALWAYS ON, FAST!!!
We would not have been able to make it around Japan without it!
This is a great service, and very reliable connection.