Discover what our customers are saying about their experience.
This device was great! It really came through when I needed it and the customer service was top notch.
Easy to use but can eat data
Unlike most people I wasn't travelling but live in Japan. I wanted wifi for a hospital stay. The package arrived early, 'did what it said on the tin' and was easy to set up. Messaging and internet searching was good and didn't seem to use that much data but video calls, and even small amounts (10 minutes a day) of youtube watching ate data really quickly so be aware. (I found it got through data faster than the amounts pro data that I usually use at home, which doesn't make sense but...) For the price I was expecting to be able to do more video calls so 3 star. For ease of use and simplicity of the product 5 star. There for overall 4 star.
All as advertised
No problem at all, very fast delivery and easy return. The router is easy to use.
Reliable wi-fi, great service
This pocket wi-fi was easy to arrange and use. Very reliable, with a good speed. Recommended for temporary hassle-free internet usage.
Наудачу воспользовались econnectjapan, найдя довольно мало отзывов, и не прогадали. Выбрали econnectjapan, потому что в стоимость входил внешний аккумулятор. Сам прибор работал 4 часа без подзарядки, для любителей погулять подольше маловато, поэтому внешний аккумулятор вещь необходимая. Удобно забрали в аэропорту, инструкция на английском, всё понятно, проблем не было. Прибор находился в удобном мягком чехле. Сдавать тоже очень удобно, тоже в аэропорту, всё сложить в приложенный конверт и бросить в почтовый ящик. В следующий раз непременно воспользуемся econnectjapan.
Easy to pick up and easy to return. you can have internet access anytime, anywhere.
Had to extend my trip due to flight cancellations and whatnot because of the Covid-19 pandemic. These guys helped me out every time. Thanks!
Efficient, easy, great service
The whole process was quick and easy, the internet worked perfectly and was fast and the connection was high quality. I underestimated how much data I would need though so I'd recommend going for the highest GB package as I almost reached the 50GB limit in 12 days through making video calls for work and watching a film or two. Would definitely use again and recommend to anyone travelling and in need of internet for a period of time.
O pacote chegou em ordem e até um dia antes da data prevista. Me atendeu muito bem e não tive qualquer problema. Muito bom
Easy and alwaar online
The setup was extremely easy as it came preprogrammed. We used it for 3 weeks continuously and it worked without a glitch. Speed is better than average, even on trains and busses. I would highly recommend.
I recommend. I will use again.
The process of renting,obtaining and returning the item was smooth. Everything worked. The instructions were clear and helpful. I will definitely use this service again. 65-year-old
Отличная возможность быть с интернетом
Заказал Wi-Fi роутер на две недели , полностью хватило, в комплекте power bank с помощью которого хватает заряда на весь день, стабильная связь на всей территории где были. Простой возврат после использования
Great Wifi, worked very well!
I chose the 50GB option and didn't use all of it in the end. Even with photo uploads, youtube streaming during the shinkansen journeys and gaming, I only used between 0.5-1.5GB a day. Battery of the modem is about 3-4 hours, though much less if constantly using internet. The provided power bank gives plenty of extra battery to last the entire day and I only charged it every couple of days. Was also useful for charging my phone! Only times I didn't get reception was in train tunnels and in some basement floors of buildings. In general the LTE coverage was very good.
Easy pickup, easy return, service worked as a expected during a 20 day rental.
Easy to use and great quality/price
Both the device and the service provided by eConnect are great, best cost benefit by far.
This pocket WiFi was the best. Easy to order, delivery straight to our hotel. Super fast and reliable. It kept us in touch with our family and made navigating Japan so easy. Then when you have finished just put it in the pre paid envelope and post it back. Can't say how good this was.
Pocket WiFi really good!!
Really quick delivery and easy to understand website. The process for returning was super easy and had no problems at all. The speed of the WiFi was really fast and had no issues connecting. Highly recommend for people looking at getting a great pocket WiFi while in Japan!!
Easy to use and very helpful
Me and my wife used the pocket WiFi everyday to stay in contact with friends and to find places, we would have been lost without it. Very recommended
We had with my friend rented this WiFi. We took the 10GB option and it was enough for 10 days for us and we used maybe 7GB. It is capable to stayed charged for 6 hours, then you need to out it on external battery. Highly recommended
Got to my hotel your pocket WIFI was sat waiting for me. Easy set up on our phones and laptop, good battery life, found it very helpful when out and about using Google maps, without it we would have got lost on more than one occasion. When finished with just popped it in a post box. Would defiantly use your services again.
Thank You Notes
Here are some of the thank-you notes we received from our customers. They really mean a lot to us :)
INTERNET SERVICE WAS OUTSTANDING!! A+++ :-) !!
THIS WAS GREAT!!
This made my trip much easier. Worked everywhere.
We would recommend this service to anyone who is coming to Japan!
Everything works so well for us!
Thank you and kind regards from...
I'll use e-Connect again & again & again.
Thank you so much for the wonderful service.
Internet has been great, and my family had an enjoyable time in Japan.
I'd highly recommend it to my friends.
Thanks once again for everything. I really appreciate it.
Have a good day!
absolutely awesome service.
The perfect way to stay connected in Japan.
Definitely will use this again!
- Happy -
Thanks for this! Super handy and worked perfectly.
Will definitely recommend to friends and family.
ありがとうございました！ (Arigato gozaimashita!)
WIFI WAS ALWAYS ON, FAST!!!
We would not have been able to make it around Japan without it!
This is a great service, and very reliable connection.