Reviews
Discover what our customers are saying about their experience.
Keeping connected
Pocket WiFi was ideal for my recent trip to Japan. The 14 day plan was just what I needed and worked right from the start without a problem. Pocket WiFi, allowed me to stay connected to the internet and able to use my phone for direction's, recommendations and even navigate the train and subway system in Tokyo. It’s small compact and did everything you promised. I was part of an educational group of college students. Several of them also used pocket Wi-Fi and I think we would all agree that it made our trip even smoother..
Trouble free
Our experience with eConnect was wonderful. It was as easy as other competitors and less costly. Easy to read instructions and the equipment was easy to use. It comes with a spare battery. I did have to use the spare battery so it was good to have. Once done, you put everything in an envelope and into a mailbox and you are done. We bought a lot more data than necessary but since the cost was so reasonable, it did not matter. Thanks eConnect!
Giappone 2025
good morning...I found your Pocket WiFi very good. We were connected with 2 cell phones (me and my partner) and the signal never failed. Thank you
Easy and practical to use.
The router arrives with charger, a power bank and two convenient custodies to protect them. Network coverage proved very good. The battery in the router tended to run out quite fast (doesn't last a full day), but the power bank comes in handy and with a bit of attention (keeping everything charged) you don't run out of power. It holds very well multiple devices (we were a group of 6). Excellent and smooth delivery and return.
Very convenient
From pick up to returning the gadget was very easy, the unlimited data was fast and reliable for its affordable price. It was really a necessity for our whole travel. Arigatou gozaimasu!
Perfect WiFi system
It was a pleasure to have this WiFi every day with us. During this holiday we hat enough data and power to go with “maps” in the cities. Also in the station’s below the street it works perfect.
Everything perfect but a small issue
I found the device at the Hotel, no problems of configuration. Three devices connected without problems of speed or GB budget. The device come with all the needed items, included a power bank. There was also an option of "power saving" that I've activated without visible drawbacks on speed or connection. Returned the device without difficulties. I had just an issue with the usb plug that was not working perfectly so I had to check frequently the cable coming from the power bank. On
Enjoyed the connection.
Everything worked fine. The device is easy to use with a suitable power bank. Occasionally didn't have signal in remote areas as the forest or Mt. Fuji. Works like a charm in Shinkansen.
Noleggio Wifi
È andato tutto bene, ha sempre funzionato benissimo, solo una volta a sera ha finito la carica sia la wifi sia la Power bank e ho dovuto utilizzare un altra Power bank. Impossibile girare il Giappone senza . Benissimo il ritiro e la riconsegna.
Communication and service
An excellent choice to purchase a portable wifi device during our stay in Tokyo. We received it at the accommodation upon check-in and immediately started the internet connection, which was continuous and uninterrupted, making it easy to move around the bustling city and allowing us not to miss emails or our communication via applications. I highly recommend it
Awesome
We were very happy with the pocket wifi. Alsof the powerbank was helpfull. We stayed connected the whole trip in Japan. You dont need special skills to install the wifi on your mobile Phone.
Worked great
Excellent service from beginning to finish. High speed. Worked everywhere and when I went over my 7 gb I never noticed a speed difference
Reliable
This was my first time using a pocket wifi, and I was very impressed. The unit is small and portable, while providing a solid and reliable wifi signal. I could get approximately 5-6 hours of use before needing to recharge - however the unit came with a backup battery which charged the unit efficiently. Overall, I was very pleased with this Pocket wifi, and would highly recommend it.
1st Time User
It worked as promised. I wasn't clear on whether or not I had to enter the password on the next screen after you choose the the SSID #. The unit got hot which I assumed was because it was working. It came with a battery pack to recharge the unit, which I didn't use. It was easy to return in the provided envelope at Lawson's at the airport. I will definitely use it again on my return trip to Japan.
Good option for your connectivity in Japan
The device works great, only it needs charging after 8 hours of use. which can be done with battery backup provided. The drop/return facility is very good. More expensive option as compared to other service providers. Since it suited our requirement of Pickup from Tokyo Airport and drop at Osaka Airport we opted for it. The connection quality was good throughout our stay in Japan.
Everything you need
We rented a PocketWifi in May & June 2025. It was waiting for us when we checked into our first hotel, and worked flawlessly throughout our 26 day trip of Kyushu and Honshu, using two mobiles and a tablet. Just perfect for navigation and translations. There were days when the PocketWifi would go flat, but that's why they also give you a battery bank. It only takes a few minutes to get it charged enough to get it up and running again.
Good
Very nice speed and service, thanks!
Perfect solution
EConnect leverde een mogelijkheid om altijd online te zijn, de kosten waren zeer acceptabel voor de geleverde service. Absoluut iets waar ik bij ern volgende reus in Japan weer gebruik van zal maken. Arigato Gozaimasu
WiFi Hotspot/ Battery backup
Pocket WiFi was great. Battery backup failed completely.
Brilliant
Used two of these for three weeks in Japan, we did have an issue with one device slow charging and losing charge quickly but the customer service was outstanding and I was sent a new one within 24 hours to a location of my choice. The replacement was fine, it was so easy to use and came with a battery pack so we could chatge when out for long periods of time. Would recomend this as an option when using you own data is very expensive, the cost for two devices for 19 days was around £78.
Thank You Notes
Here are some of the thank-you notes we received from our customers. They really mean a lot to us :)
INTERNET SERVICE WAS OUTSTANDING!! A+++ :-) !!
THIS WAS GREAT!!
This made my trip much easier. Worked everywhere.
We would recommend this service to anyone who is coming to Japan!
Everything works so well for us!
Thank you and kind regards from...
I'll use e-Connect again & again & again.
Thank you so much for the wonderful service.
Internet has been great, and my family had an enjoyable time in Japan.
I'd highly recommend it to my friends.
Thanks once again for everything. I really appreciate it.
Have a good day!
Sincerely,
absolutely awesome service.
The perfect way to stay connected in Japan.
Definitely will use this again!
GREAT SERVICE
- Happy -
Thanks for this! Super handy and worked perfectly.
Will definitely recommend to friends and family.
ありがとうございました！ (Arigato gozaimashita!)
Cheers,
WIFI WAS ALWAYS ON, FAST!!!
We would not have been able to make it around Japan without it!
Thanks,
This is a great service, and very reliable connection.
Thank you
Arigatou gozaimasu
:-)