Reviews

Discover what our customers are saying about their experience.

5/5

Amazing service.

The best online service. Good price and pocket wifi waiting at the hotel reception when we checked in, as promised. Excellent coverage all over Japan during our 3 week holiday. Pre-paid return envelope and instructions all easy to follow.... well done.

Rod L.
Rented a Premium Plan
in 30 Jan 2023
4/5

Handy, easy to use

I have rented pocket wifi many times in Japan. Being able to communicate anywhere with WhatsApp or Line and use Google maps timetables makes life easy. I have always chosen a very large data amount not having to worry about running out of it. The only downside of these devices is the short battery life. By late afternoon I had to plug in the external battery. On my last trip the connection also spontaneously cut off a couple times a day, which was strange, but manageable.

Reetta N.
Rented a Premium Plan
in 29 Jan 2023
5/5

The pocket wifi worked like a charm

The pocket wifi was sent to my designated address in Tokyo. I used the wifi the entire time I was in Tokyo and it worked whereever I went. I returned it by putting it into a courier envelope I received and deposited it a post box at Haneda airport.

Junichi O.
Rented a Premium Plan
in 24 Jan 2023
5/5

It didn't fail us

The pocket wifi was truly enough for a family for 7. Stable enough for 90% of the time, with only issues on deep underground stations (3-4 floors down). To be honest, you wouldn't use much data especially if you are traveling to enjoy the Japanese tourism. The smallest data package would do as we didn't even pass 20% of our data cap (50Gb) for each of the devices.

Paolo Luis A. F.
Rented a Premium Plan
in 21 Jan 2023
5/5

Excellent service

The WiFi works perfectly and the bonus rental battery is the cherry on top!

Julius E.
Rented a Premium Plan
in 20 Jan 2023
5/5

Convenient and reliable

Fast and reliable service! They made it as convenient and as simple as possible. Our wifi device was delivered to our hotel a day before we arrived and we were given the tracking via email. Instructions on where to drop off is clear as well and luckily, we had a post office next to our hotel. They provide all materials for drop off, so it’s easy to follow. The only negative was that they do not have an airport pick up option at ITM airport, so you’d need to plan ahead on how to get to and from your hotel ahead of time without internet.

Krystle Carter E.
Rented a Premium Plan
in 20 Jan 2023
5/5

Excellent package deal!

Process of picking it up and the included package of a portable charger alongside the pocket wifi is very thoughtful and made being connected for the whole day completely feasible.

Kenta A.
Rented a Monster Plan
in 18 Jan 2023
5/5

Excellent service and product

I was in Tokyo for a five-day business trip and ordered a pocket wifi online before my arrival. Instructions were very clear, they mailed the unit to my hotel, so when I checked in, it was there waiting for me, and it came with an express envelope to quickly return the unit at the airport before I departed. It also came with a power bank, but I didn't need it because the team lasted all day. I would recommend eConnect to anyone looking for quality service and products. - Satisfied

Keoni K.
Rented a Premium Plan
in 18 Jan 2023
5/5

A trip essential!

eConnect is my new go-to place for renting portable wi-fi, as essential to every trip as booking flights and accommodations. Service was great and the price was much lower than all the other sites. Highly recommended!

Raquel D.
Rented a Premium Plan
in 18 Jan 2023
5/5

Seamless experience

The service was perfect from the beginning to the end. It was quite easy to do the request on the site, the product was on my hotel reception when I arrived and it works perfectly during my whole stay making our life quite easier. I do recommend to have a pocket wi-fi and the eConnect services.

Gabriela Chiamolera J.
Rented a Premium Plan
in 17 Jan 2023
5/5

Best way to keep connected in Japan

My experience with Pocket Wifi was awesome. Since delivered at my first hotel until send back at Post Office at airport in my last day. The 4G signal works everywhere I have been in Japan (Tokyo, Kyoto, Osaka, Kanazawa, karuizawa). The price was the less expensive I have found in the internet too. Thank you econnect Japan.

Shizuma S.
Rented a Economy Plan
in 17 Jan 2023
5/5

Super Easy to Deal With

The whole process from ordering to return was super easy. We did have a small issue at the start, and it was resolved straight away (within the hour). Both the service and devices were great, and so glad we booked with econnect. Thanks for helping to make our stay in Japan amazing

Stuart W.
Rented a Monster Plan
in 15 Jan 2023
4/5

Worked great in Tokyo

Worked great everywhere in Tokyo. Battery didn't always last a whole day, but with the included extra battery it was only an issue when I forgot to make sure that was also charged. Delivery to the hotel was on time, even for a 7AM arrival, and return was easy.

Alan G.
Rented a Premium Plan
in 15 Jan 2023
5/5

No Regret

I rented the Pocket Wi-Fi to my mother that came to visit me in Japan. It was the cheapest service of wi-fi that I found (more than the service directly by japanese company) She used during her stay and had no prolem. It worked perfectly, just turned on the device and there we go, the wi-fi was ready to use. It came with power bank that was usefull. Thank you for the best service =)

ジェニファー シリング マ.
Rented a Economy Plan
in 12 Jan 2023
5/5

All you need to stay connected

Connect Japan’s Pocket Wifi and Power Bank was all our family of 5 needed for 2 weeks holidaying in Japan. We ordered the 50G wifi which was plenty of data for 5 devices to use WhatsApp and the internet. It stayed charged and online the entire day without a hiccup. Ordering online was also simple and efficient. The package was sent to our hotel ready for our arrival and we returned it on the last day to a post box at the airport. So easy! We recommend Connect Japan’s pocket wifi to everyone travelling to Japan.

Emily M.
Rented a Premium Plan
in 12 Jan 2023
5/5

awesome

that pocket is incredible! Recommended

Haynes Hid Fraiha F.
Rented a Monster Plan
in 11 Jan 2023
5/5

Thank you eConnect

Your service did a great job without losing my confidence. Will definitely use it again next time I visit Japan. Thank you

Norov B.
Rented a Economy Plan
in 10 Jan 2023
5/5

Literally perfect experience

There is not a single thing that I would change. Being able to pick it up at the airport post office was incredibly convenient, and the connection was perfect even in places you’d expect to have no service. Plenty of battery power to never worry about being stranded without WiFi. Thank you so much!

Thomas George S.
Rented a Premium Plan
in 10 Jan 2023
5/5

Perfect

It worked perfectly over the week I've spent in Japan. Just only one issue, it tends to overheat a little if you keep it switched on all the day.

Antonio C.
Rented a Premium Plan
in 09 Jan 2023
5/5

Perfect Service

Arrived at the hotel on time (1 day before our arrival), very easy to use, the kit also contained a comfortable shockproof house and a powerbank, there was also the Japanese socket (thank goodness) and everything was accompanied by the postal envelope for the made already franked. All perfect!

Natalia B.
Rented a Premium Plan
in 09 Jan 2023

Thank You Notes

Here are some of the thank-you notes we received from our customers. They really mean a lot to us :)

THANK YOU VERY MUCH
INTERNET SERVICE WAS OUTSTANDING!! A+++ :-) !!
THANK YOU SO MUCH!
THIS WAS GREAT!!
Brilliant service I was very impressed.
This made my trip much easier. Worked everywhere.
We appreciated your service so much while we were traveling through Japan!
We would recommend this service to anyone who is coming to Japan!
Everything works so well for us!
Thank you and kind regards from...
Thank you!!
I'll use e-Connect again & again & again.

Thank you so much for the wonderful service.
Internet has been great, and my family had an enjoyable time in Japan.
I'd highly recommend it to my friends.

Thanks once again for everything. I really appreciate it.
Have a good day!
Sincerely,

absolutely awesome service.
The perfect way to stay connected in Japan.

Definitely will use this again!

THANKS SO MUCH!
GREAT SERVICE
Thank you!
- Happy -
.

Thanks for this! Super handy and worked perfectly.
Will definitely recommend to friends and family.

ありがとうございました! (Arigato gozaimashita!)
Cheers,

THANK YOU!
WIFI WAS ALWAYS ON, FAST!!!
Thank you for providing an affordable, reliable & convenient service!
We would not have been able to make it around Japan without it!
Thanks,
Thank you.
This is a great service, and very reliable connection.

Thank you
Arigatou gozaimasu

:-)