Reviews
Discover what our customers are saying about their experience.
A good reliable backup
I used the eConnect Pocket WiFi mainly as a backup, as in Japan, the availability of free (or quasi-free) connections is very good (hotels, trains and railway stations, cafes and restaurants). But carrying that small box, I had a good, safe feeling. Highly recommending.
weak battery
The device’s range and signal are pretty good. I only encountered problems once (no internet signal at all in the centre Takayama). The device needed recharging two or three times per day (!) with the powerbank, which was anoying. Power bank itself had to be recharged every night, which was no problem.
Works well
The WiFi worked well everywhere I went. The extra battery is a life saver. The WiFi unit battery died quickly.
Trustfull and steady!
We found it ideal to have internet throughout Japan for 3 weeks this way! A consistently good and stable connection. We didn't have to worry about data usage either. The router was waiting for us at our hotel upon arrival and the return envelope makes it very easy to send it back by mail. We highly recommend this method via E-connect.
Good but a couple of issues
Over all this was a good wifi hub, however it did run out of battery quite quickly and it did need to be 'woken up' when you didn't use the Internet for a while as it disconnected.
Thanks for the modem, it helped a lot.
Good afternoon! This is not the first time I've used your modem, and I'm very pleased with it. The connection is stable and convenient to use. Thank you very much!
Great and smooth experience!
Great experience with eConnect. I ordered the router a week before my trip, and everything was seamless. Pickup at Narita Airport was easy — I just went to the Japan Post counter, showed my ID, and received a neatly packed envelope with the router, charger, adapter, and power bank. The connection was reliable across Tokyo, Kyoto, Osaka, Kanazawa, and Nara. I shared it with my girlfriend, and it worked perfectly for both of us. Return was just as simple — dropped it off in the same envelope at the airport. Highly recommended.
worry free
..we stayed in odori for 10 days and have our pocket wifi delivered to our hotel. we went to the blue pond in biei, otaru, asahikawa, noboribetsu, Hakodate, nijo market, sankaku market, jyogai market, hakodate morning market ... all those parks and bakeries and a lot of daily walks and we never got lost all thanks to econnect 's pocket wifi.. econnect provided us with a power bank for the pocket wifi..we brought 2 power banks with us and navigation was as cool as hokkaido's spring weather.. ..btw, we (me and my wife) received our pocket wifi with a prepaid mail envelope, so in our way back to our county, we just dropped the pocket wifi and all accessories at one of the new chitose airport's many mail boxes ..hassle free really..
Great coverage, easy to use
Excellent and easy to use pocket wifi but battery runs out pretty quickly, so the accompanying power bank is definitely necessary. Easy to pick up and return after ordering online.
Translation Help Was Needed
The econnectjapan pocket WiFi was waiting for me at my hotel location. Service was excellent, but Since the Device was in Japanese, I was having difficulty setting it up. I was able to ask someone for their help in setting it to English. I am a senior so perhaps it was me! The rate for the use of the eConnect was economical , and returning the device was very easy. EConnect Japan also confirmed the return of my device.
Great price, great connection great service
This company is excellent. Easy to order on line and waiting in our hotel room when we arrived. Reliable connectivity on our travels all around Honshu and the islands. Very quick response from customer service to my (idiot) question. Highly recommended 10/10
Durata
Facile e pratico. Unica pecca la durata della batteria. Usandolo dalle 08,00 am verso le 14,00 pm bisognava collegare il powerbank. Riceve bene ovunque anche in luoghi lontani dalle grandi città.
Excellent
I arrived at the hotel and the portable Wi-Fi was already there... waiting for us... I traveled from Osaka to Tokyo, used it for 10 days, and it worked perfectly. The return process was very simple at Narita. There’s a red mailbox just before the international departures area where you can drop it off. An excellent experience.
Wi Fi in Japan
Excellent service in that the pocket wifi was delivered to hotel before my arrival and the self addressed envelope made returning the item easy. The device worked well and provided good reception. You do need to watch that you have the provided battery charged and with you as it can run out by the evening if out all day. If you dont want to get a sim card this is a good option or a good backup.
Battery life
The battery ran out quite quickly. The battery pack was cumbersome to use. The delivery & the posting of the device worked well. Overall the device suited well.
Great service at a very good price.
It served its purpose and I will definitely check with them next time I need it. One thing I would want different - I wanted to extend the rental but could not find a way to do so.
Great device. Worked everywhere.
We were very happy with the e-connect device. Wished it had a longer battery life so I would not have to carry the backup, but it did last most of the day out. We needed to recharge before going out to dinner. There were sometimes when we lost the connection, but we just needed to turn off and back on again. I would highly recommend getting this for your trip. It sure beats the cost of paying your carrier $12 a day per device in Japan.
I visited Japan for the first time. Your internet services were very helpful and worked smoothly without any delay. I am happy w
I visited Japan for the first time. Your internet services were very helpful and worked smoothly without any delay. I am happy with your service.
Great way to keep connected
eConnect is a great pocket wifi option and a lot more affordable than other providers. We used it for 17 days, 2 users, for Google maps and translate mostly and 50GB was ample. We used hotel free wifi at nights so it was only used during the day. 2 negatives. 1. When in Tokyo and using maps constantly, we sometimes had to recharge it twice during the day. Not too much of an inconvenience though as a powerbank is supplied. 2. It kept losing connection if it wasn't active. No idea why. Whether it was some kind of sleep mode? That was a bit annoying having to fish through the backpack to find it each time. Overall, great value for money if your phone doesn't support an eSim.
Worked flawlessly
I used the pocket wifi on a recent trip to Japan for myself and the people I was with, since it was much cheaper than my carrier's international plan. It worked great throughout the trip! It provided the peace of mind of knowing I'd have access to WhatsApp and Google Maps throughout the trip.
Thank You Notes
Here are some of the thank-you notes we received from our customers. They really mean a lot to us :)
INTERNET SERVICE WAS OUTSTANDING!! A+++ :-) !!
THIS WAS GREAT!!
This made my trip much easier. Worked everywhere.
We would recommend this service to anyone who is coming to Japan!
Everything works so well for us!
Thank you and kind regards from...
I'll use e-Connect again & again & again.
Thank you so much for the wonderful service.
Internet has been great, and my family had an enjoyable time in Japan.
I'd highly recommend it to my friends.
Thanks once again for everything. I really appreciate it.
Have a good day!
Sincerely,
absolutely awesome service.
The perfect way to stay connected in Japan.
Definitely will use this again!
GREAT SERVICE
- Happy -
Thanks for this! Super handy and worked perfectly.
Will definitely recommend to friends and family.
ありがとうございました！ (Arigato gozaimashita!)
Cheers,
WIFI WAS ALWAYS ON, FAST!!!
We would not have been able to make it around Japan without it!
Thanks,
This is a great service, and very reliable connection.
Thank you
Arigatou gozaimasu
:-)