Reviews
Discover what our customers are saying about their experience.
Si scaricava facilmente
Per quanto riguarda la connessione direi molto buona ma sia il wi.fi che la power bank si scaricavano molto velocemente.
USEFUL TRAVEL DEVICE
Dear Connect Japan, your service is really useful especially if you are traveling in a group of people (we were the 3 of us). Even if the device is only in Japanese it's very easy to use it. Only negative aspect: the battery didn't last much, we had to recharge it after 4 hours of use. Thanks very much
Amazing Service
We were a family of 4 (2 of which were teenagers) and we didn’t want to worry about eSIM so we decided a pocket wifi would be best. I initially got 50 gigs of data, but we ended up using all of it before our trip was completed. I contacted eConnect and they promptly responded that I can pay for more. Within an hour of sending an email, I had more data. Customer service was so easy to work with and the wifi was fantastic.
Convenient, fast, inexpensive
It was my first time in Japan, and I figured I'd need a connection for my phone's maps. Several companies offer Pocket Wi-Fi, but eConnect was the most convenient (you can pick up and return your Pocket Wi-Fi by mail). They offered the most convenient unlimited plan for two weeks. It was the most affordable. Pocket Wi-Fi was a constant companion during my trip, and the Power Bank allowed me to use the device for almost a day without recharging. The connection was practically uninterrupted. I used it to travel from Tokyo, through Kyoto, and dropped it off at Osaka Airport. I'll definitely get it again next time.
Easy to handle
Delivery to the hotel was in time. The handling of the unit is easy and comfortable. WIFI was almost everywhere available. The only little drawback is, that you have to attach the delivered accu pack almost permanently to the base unit since the base unit has less accu capacity
worry free
..we stayed in odori for 10 days and have our pocket wifi delivered to our hotel. we went to the blue pond in biei, otaru, asahikawa, noboribetsu, Hakodate, nijo market, sankaku market, jyogai market, hakodate morning market ... all those parks and bakeries and a lot of daily walks and we never got lost all thanks to econnect 's pocket wifi.. econnect provided us with a power bank for the pocket wifi..we brought 2 power banks with us and navigation was as cool as hokkaido's spring weather.. ..btw, we (me and my wife) received our pocket wifi with a prepaid mail envelope, so in our way back to our county, we just dropped the pocket wifi and all accessories at one of the new chitose airport's many mail boxes ..hassle free really..
Great coverage, easy to use
Excellent and easy to use pocket wifi but battery runs out pretty quickly, so the accompanying power bank is definitely necessary. Easy to pick up and return after ordering online.
We were completely satisfied with the service.
We were completely satisfied with the service. The device was waiting for us at the hotel on time. The handling was easy and the connection was good throughout. The portable battery that came with the device also served us very well. Returning the package was also easy with the enclosed envelope.
Satisfied
Very convenient,easy to use. Very satisfied custumer.thankyou.
Great value
Worked quite well besides the occasional drop outs, requiring a device restart. The battery didn't last a day of use though, so needed to rely on the included portable charger, which itself was quite useful. Overall very handy when you need both an internet connection and a local network across your devices.
Convenient and Easy
The pocket wifi was easy to pick up and return (using postal services at Narita airport), easy to use, and when on battery saving mode, lasted for 8 hour days without needing a charge. When it did need a charge the provided battery bank worked great. It worked everywhere we went, from Tokyo north into the Tohoku region, on trains and in towns. Thank you!
Good service but some slow down
Very easy to set up service and pick up device at the airport. The device is easy to use and comes with a nice carrying case. Battery life is weak but they give you an external battery along with it. Only problems I had were at peak usage with other devices in the area the service cant maintain a solid connection likewise in crowded buildings I notice the service wasn't the greatest.
Battery life
The battery ran out quite quickly. The battery pack was cumbersome to use. The delivery & the posting of the device worked well. Overall the device suited well.
Great service at a very good price.
It served its purpose and I will definitely check with them next time I need it. One thing I would want different - I wanted to extend the rental but could not find a way to do so.
Confort and Confidence
Myself and I have traveled to Japan for more than 20 days. eConnect worked very well, we were tour adults using Wi-Fi all the time during our first trip in Japan. The device was waiting for us into the hotel and we returned it moments before boarding back to my country.
Reasonable price and excellent service
100% will use again
Unlimited plan saves you money
I recently used the eConnect Pocket WiFi with the unlimited data plan during a family trip, and it was a lifesaver. Traveling with teenagers who constantly stream videos and scroll social media can easily drain data, but this device handled the heavy usage without any issues. The unlimited plan gave us total peace of mind.The only downside was that the device occasionally froze and needed a manual reset. While it only took a moment to restart, it was a little annoying when it happened mid-stream.Overall, it is a highly useful and reliable travel companion for data-heavy families. I would definitely use it again.
Pocket WiFi, how did we survive without it
Pocket WiFi from econnectjapan.com The ordering process was easy, even for someone like me who is not very good with IT. The product was delivered to my hotel as ordered, it was well packaged and safe. I found it easy to set up, use and recharge. The estimate of how many GB I would need was exactly correct. This was probably the single most useful piece of technology that I have used in years. I wondered how I coped in the past without it. The postal return service was equally easy to use. Well done econnectjapan, you were brilliant. I advise anyone travelling to and around Japan to order one of these.
A good reliable backup
I used the eConnect Pocket WiFi mainly as a backup, as in Japan, the availability of free (or quasi-free) connections is very good (hotels, trains and railway stations, cafes and restaurants). But carrying that small box, I had a good, safe feeling. Highly recommending.
weak battery
The device’s range and signal are pretty good. I only encountered problems once (no internet signal at all in the centre Takayama). The device needed recharging two or three times per day (!) with the powerbank, which was anoying. Power bank itself had to be recharged every night, which was no problem.
Thank You Notes
Here are some of the thank-you notes we received from our customers. They really mean a lot to us :)
INTERNET SERVICE WAS OUTSTANDING!! A+++ :-) !!
THIS WAS GREAT!!
This made my trip much easier. Worked everywhere.
We would recommend this service to anyone who is coming to Japan!
Everything works so well for us!
Thank you and kind regards from...
I'll use e-Connect again & again & again.
Thank you so much for the wonderful service.
Internet has been great, and my family had an enjoyable time in Japan.
I'd highly recommend it to my friends.
Thanks once again for everything. I really appreciate it.
Have a good day!
Sincerely,
absolutely awesome service.
The perfect way to stay connected in Japan.
Definitely will use this again!
GREAT SERVICE
- Happy -
Thanks for this! Super handy and worked perfectly.
Will definitely recommend to friends and family.
ありがとうございました！ (Arigato gozaimashita!)
Cheers,
WIFI WAS ALWAYS ON, FAST!!!
We would not have been able to make it around Japan without it!
Thanks,
This is a great service, and very reliable connection.
Thank you
Arigatou gozaimasu
:-)