Discover what our customers are saying about their experience.
Great price and easy to use
Appreciated that they wrote out in Japanese what to show the post office and that the return envelope was already filled out. Super easy and trouble free, would use again.
Really particle way of being connected in Japan
I’be traveling for several cities in Japan and me and my partner could used really easy with no problem at all. The only thing that I need to point is that the battery gets down fast, but the portable charger helps a lot in that situations. I really recommend that !
The pocket wifi was very important to our trip and works all the time. I really enjoy it. Thank you for your service
Very good, lasted nearly the entire day. Required daily recharge but worked well in all locations!
Pick up and drop off much easier than expected
The pick up and drop off experience was much easier than I expected. All we had to do was pick it up from the post office within the airport and drop it off at the same post office right before our return flight. The speeds on the wifi were decent and the battery on the device is good enough to last most of the day out. With the portable power bank you shouldn't have any issues. Only time the device ran out of power for me was when I forgot to bring the power bank with me and was out for 12+ hours.
Easy to use, great price!
I got the pocket wifi for over a month for my parents when they visited. It came on time and was easy to use. The extra battery pack was definitely needed. Easy returns too. Price cannot be beat. Would use again!
Very happy with the product, the price and the service. Everything went smoothly and the connection was stable all the time. I can't imagine my trip without it as I used maps and translation all the time. Thank you!
Consiglio vivamente l utilizzo di qs dispositivi!!!!!
Very useful and essentiel in Japan
We used this pocket wifi during 5 weeks all over the country, and never had any problem with it. It's an essential tool that is a great help for the visitor, and we recommend it without restriction !
My order was delivered day before my arrival to my local address. Easy return, good customer services. I will use it again.
Return customer will definitely return
This was our 2nd time using eConnect for pocket wifi on our Japanese adventure October 12-26. We will use them a 3rd time and every trip to Japan thereafter. The wifi signal was fantastic, fast and the battery power never ran out despite using it every time we left our hotel. Aside from a great price for the service, and customer service our unit had already arrived and was waiting for us at our hotel’s front desk upon check in. Could not be easier nor more convenient. Was also nice to have wifi up to our departure, and conveniently dropped the return package with the post desk clerks at Narita. Go with eConnect if you’re still considering as it will work more quickly and be infinitely more affordable than trying to use your wireless provider’s international plans!
Fast convenient and super easy to use.
Considerate, friendly service.
The device worked perfectly all the time. There is an extra battery included which is necessary if you are on your feet all day long. The only thing I missed was a second charging cable so I could charge both the wifi device and the extra battery over night. Not being able to charge both actually got me in a bit of trouble once. That's why it is 4 stars instead of 5.
Easy and affordable
I used my pocket WiFi for work and personal use. It was delivered directly to my hotel, on time and with no issues. The instructions were clear and I found it easy to use. I had to extend my service twice to support my changing schedule and both times it was done by email and was very easy. I traveled a good deal during my stay and the WiFi never had any issues. I would highly recommend this company and will use them again when I return to Japan.
Really Easy to Work With
eConnect was easy to make a reservation with and get started, AND I realized early on that I did not sign up for enough data. I was able to contact and hear back from them right away and order more data. They were really easy to work with!
This device was great! It really came through when I needed it and the customer service was top notch.
Easy to use but can eat data
Unlike most people I wasn't travelling but live in Japan. I wanted wifi for a hospital stay. The package arrived early, 'did what it said on the tin' and was easy to set up. Messaging and internet searching was good and didn't seem to use that much data but video calls, and even small amounts (10 minutes a day) of youtube watching ate data really quickly so be aware. (I found it got through data faster than the amounts pro data that I usually use at home, which doesn't make sense but...) For the price I was expecting to be able to do more video calls so 3 star. For ease of use and simplicity of the product 5 star. There for overall 4 star.
All as advertised
No problem at all, very fast delivery and easy return. The router is easy to use.
Reliable wi-fi, great service
This pocket wi-fi was easy to arrange and use. Very reliable, with a good speed. Recommended for temporary hassle-free internet usage.
Наудачу воспользовались econnectjapan, найдя довольно мало отзывов, и не прогадали. Выбрали econnectjapan, потому что в стоимость входил внешний аккумулятор. Сам прибор работал 4 часа без подзарядки, для любителей погулять подольше маловато, поэтому внешний аккумулятор вещь необходимая. Удобно забрали в аэропорту, инструкция на английском, всё понятно, проблем не было. Прибор находился в удобном мягком чехле. Сдавать тоже очень удобно, тоже в аэропорту, всё сложить в приложенный конверт и бросить в почтовый ящик. В следующий раз непременно воспользуемся econnectjapan.
Thank You Notes
Here are some of the thank-you notes we received from our customers. They really mean a lot to us :)
INTERNET SERVICE WAS OUTSTANDING!! A+++ :-) !!
THIS WAS GREAT!!
This made my trip much easier. Worked everywhere.
We would recommend this service to anyone who is coming to Japan!
Everything works so well for us!
Thank you and kind regards from...
I'll use e-Connect again & again & again.
Thank you so much for the wonderful service.
Internet has been great, and my family had an enjoyable time in Japan.
I'd highly recommend it to my friends.
Thanks once again for everything. I really appreciate it.
Have a good day!
absolutely awesome service.
The perfect way to stay connected in Japan.
Definitely will use this again!
- Happy -
Thanks for this! Super handy and worked perfectly.
Will definitely recommend to friends and family.
ありがとうございました！ (Arigato gozaimashita!)
WIFI WAS ALWAYS ON, FAST!!!
We would not have been able to make it around Japan without it!
This is a great service, and very reliable connection.