Reviews
Discover what our customers are saying about their experience.
Convenient and Easy
The pocket wifi was easy to pick up and return (using postal services at Narita airport), easy to use, and when on battery saving mode, lasted for 8 hour days without needing a charge. When it did need a charge the provided battery bank worked great. It worked everywhere we went, from Tokyo north into the Tohoku region, on trains and in towns. Thank you!
Good service but some slow down
Very easy to set up service and pick up device at the airport. The device is easy to use and comes with a nice carrying case. Battery life is weak but they give you an external battery along with it. Only problems I had were at peak usage with other devices in the area the service cant maintain a solid connection likewise in crowded buildings I notice the service wasn't the greatest.
Battery life
The battery ran out quite quickly. The battery pack was cumbersome to use. The delivery & the posting of the device worked well. Overall the device suited well.
Great service at a very good price.
It served its purpose and I will definitely check with them next time I need it. One thing I would want different - I wanted to extend the rental but could not find a way to do so.
Great device. Worked everywhere.
We were very happy with the e-connect device. Wished it had a longer battery life so I would not have to carry the backup, but it did last most of the day out. We needed to recharge before going out to dinner. There were sometimes when we lost the connection, but we just needed to turn off and back on again. I would highly recommend getting this for your trip. It sure beats the cost of paying your carrier $12 a day per device in Japan.
I visited Japan for the first time. Your internet services were very helpful and worked smoothly without any delay. I am happy w
I visited Japan for the first time. Your internet services were very helpful and worked smoothly without any delay. I am happy with your service.
Great way to keep connected
eConnect is a great pocket wifi option and a lot more affordable than other providers. We used it for 17 days, 2 users, for Google maps and translate mostly and 50GB was ample. We used hotel free wifi at nights so it was only used during the day. 2 negatives. 1. When in Tokyo and using maps constantly, we sometimes had to recharge it twice during the day. Not too much of an inconvenience though as a powerbank is supplied. 2. It kept losing connection if it wasn't active. No idea why. Whether it was some kind of sleep mode? That was a bit annoying having to fish through the backpack to find it each time. Overall, great value for money if your phone doesn't support an eSim.
Pocket WiFi, how did we survive without it
Pocket WiFi from econnectjapan.com The ordering process was easy, even for someone like me who is not very good with IT. The product was delivered to my hotel as ordered, it was well packaged and safe. I found it easy to set up, use and recharge. The estimate of how many GB I would need was exactly correct. This was probably the single most useful piece of technology that I have used in years. I wondered how I coped in the past without it. The postal return service was equally easy to use. Well done econnectjapan, you were brilliant. I advise anyone travelling to and around Japan to order one of these.
A good reliable backup
I used the eConnect Pocket WiFi mainly as a backup, as in Japan, the availability of free (or quasi-free) connections is very good (hotels, trains and railway stations, cafes and restaurants). But carrying that small box, I had a good, safe feeling. Highly recommending.
weak battery
The device’s range and signal are pretty good. I only encountered problems once (no internet signal at all in the centre Takayama). The device needed recharging two or three times per day (!) with the powerbank, which was anoying. Power bank itself had to be recharged every night, which was no problem.
Works well
The WiFi worked well everywhere I went. The extra battery is a life saver. The WiFi unit battery died quickly.
Trustfull and steady!
We found it ideal to have internet throughout Japan for 3 weeks this way! A consistently good and stable connection. We didn't have to worry about data usage either. The router was waiting for us at our hotel upon arrival and the return envelope makes it very easy to send it back by mail. We highly recommend this method via E-connect.
Good but a couple of issues
Over all this was a good wifi hub, however it did run out of battery quite quickly and it did need to be 'woken up' when you didn't use the Internet for a while as it disconnected.
Thanks for the modem, it helped a lot.
Good afternoon! This is not the first time I've used your modem, and I'm very pleased with it. The connection is stable and convenient to use. Thank you very much!
Easy to handle
Delivery to the hotel was in time. The handling of the unit is easy and comfortable. WIFI was almost everywhere available. The only little drawback is, that you have to attach the delivered accu pack almost permanently to the base unit since the base unit has less accu capacity
worry free
..we stayed in odori for 10 days and have our pocket wifi delivered to our hotel. we went to the blue pond in biei, otaru, asahikawa, noboribetsu, Hakodate, nijo market, sankaku market, jyogai market, hakodate morning market ... all those parks and bakeries and a lot of daily walks and we never got lost all thanks to econnect 's pocket wifi.. econnect provided us with a power bank for the pocket wifi..we brought 2 power banks with us and navigation was as cool as hokkaido's spring weather.. ..btw, we (me and my wife) received our pocket wifi with a prepaid mail envelope, so in our way back to our county, we just dropped the pocket wifi and all accessories at one of the new chitose airport's many mail boxes ..hassle free really..
Great coverage, easy to use
Excellent and easy to use pocket wifi but battery runs out pretty quickly, so the accompanying power bank is definitely necessary. Easy to pick up and return after ordering online.
Translation Help Was Needed
The econnectjapan pocket WiFi was waiting for me at my hotel location. Service was excellent, but Since the Device was in Japanese, I was having difficulty setting it up. I was able to ask someone for their help in setting it to English. I am a senior so perhaps it was me! The rate for the use of the eConnect was economical , and returning the device was very easy. EConnect Japan also confirmed the return of my device.
Great price, great connection great service
This company is excellent. Easy to order on line and waiting in our hotel room when we arrived. Reliable connectivity on our travels all around Honshu and the islands. Very quick response from customer service to my (idiot) question. Highly recommended 10/10
Durata
Facile e pratico. Unica pecca la durata della batteria. Usandolo dalle 08,00 am verso le 14,00 pm bisognava collegare il powerbank. Riceve bene ovunque anche in luoghi lontani dalle grandi città.
Thank You Notes
Here are some of the thank-you notes we received from our customers. They really mean a lot to us :)
INTERNET SERVICE WAS OUTSTANDING!! A+++ :-) !!
THIS WAS GREAT!!
This made my trip much easier. Worked everywhere.
We would recommend this service to anyone who is coming to Japan!
Everything works so well for us!
Thank you and kind regards from...
I'll use e-Connect again & again & again.
Thank you so much for the wonderful service.
Internet has been great, and my family had an enjoyable time in Japan.
I'd highly recommend it to my friends.
Thanks once again for everything. I really appreciate it.
Have a good day!
Sincerely,
absolutely awesome service.
The perfect way to stay connected in Japan.
Definitely will use this again!
GREAT SERVICE
- Happy -
Thanks for this! Super handy and worked perfectly.
Will definitely recommend to friends and family.
ありがとうございました！ (Arigato gozaimashita!)
Cheers,
WIFI WAS ALWAYS ON, FAST!!!
We would not have been able to make it around Japan without it!
Thanks,
This is a great service, and very reliable connection.
Thank you
Arigatou gozaimasu
:-)