Reviews

Discover what our customers are saying about their experience.

5/5

Convenient and easy to use

Easy to connect, effective, and no hassle. Osaka has “free WiFi” connection ability but every person under the sun is attempting to connect or access it. We only used the device to google train schedules and maps, it was handy and no fuzz. I will highly recommend this device to other travelers going to Japan

Ha L.
Rented a Economy Plan
in 24 Jan 2020
5/5

Excellent service

This was a very useful, user-friendly device and the accompanying service was excellent.

Allan S.
Rented a Premium Plan
in 24 Jan 2020
5/5

Good wifi

It is very convenient and easy to use. It is saver for our trip. Will use it again.

Kah Huay G.
Rented a Premium Plan
in 23 Jan 2020
5/5

Perfect service and connectivity

This package was a smooth and stealth companion for our tour across Japan. In time delivery to our hotel. Easy setup including a power bank for 24 hr energy (competition charges extra for this). Self-adressed return envelope incl. packaging checklist to avoid incomplete mailing. This is what I call customer oriented service.

Rudolf D.
Rented a Pocket WiFi Premium
in 23 Jan 2020
5/5

Excellent Service!

Was so handy to be able to pick up from post office at Narita Airport and then get it working in only a couple of minutes. No problems with the pocket wifi throughout our whole trip. Didn't even appear slower after the 10gb were used. Super easy instructions on how to return and just put in it the given envelope and put it in the mailbox at Kansai Airport. Would recommend!!

Laura K.
Rented a Economy Plan
in 22 Jan 2020
5/5

Connected!

Excellent all-round service. Picked up at first night hotel. Posted back from last night hotel. Problem-free 21 day connection. Never a coverage issue.......even worked most of the time in train tunnels. Reasonably priced.

Martin C.
Rented a Premium Plan
in 21 Jan 2020
5/5

Удобный и недорогой интернет

Хорошая возможность всегда быть на связи. Всё очень удобно. Получаешь в аэропорту. Возвращаешь в любой почтовый ящик.

Anna M.
Rented a Economy Plan
in 21 Jan 2020
5/5

Couldn't be without it!!!

First time visiting Japan and couldn't have gotten around without it! The proscess of ordering, setting up and using the service was simple especially when it was waiting at the front desk of my hotel when I arrived. I had 1 small issue during the week I rented the device and when I emailed the econnectjapan customer service department they responded within 30min with instructions on how to reset the sim card. It worked perfectly from that point forward and I was completely satisfied with the service! I highly recommend this company!

Eric A G.
Rented a Premium Plan
in 20 Jan 2020
4/5

Good bandwidth, poor hardware

The speed was great. The battery didn't last all day and it was a problem to keep it charged. The USB port or the cable didn't hold well. The interface was in Japanese, it would be better to have it in English.

Damian B.
Rented a Pocket WiFi Premium
in 18 Jan 2020
5/5

Reliable and convenient wifi on-the-go

Exactly as advertised: easy pick-up from post office at airport, quick set-up and connection with my devices, reliable connection everywhere I went, convenient pre-paid return envelope with postage at the end of my trip. A bonus was the portable battery that came included with the package -- really came in handy not just for charging the pocket wifi, but also my phone!

Rachel M.
Rented a Economy Plan
in 17 Jan 2020
5/5

Great wifi

WiFi was great! Worked everywhere and I can’t imagine how hard it would have been without it! Just make sure to charge it because the battery lasts about 10 hrs at full charge

Rick P.
Rented a Monster Plan
in 17 Jan 2020
5/5

Muy buen servicio, muy satisfecha

Para mi resultó un servicio novedoso, que me acompañó durante el mes de visita a Japón muy bien. ¡Gracias por el servicio brindado! Saludos cordiales Patricia Crivelli Duboué

Patricia Crivelli D.
Rented a Economy Plan
in 15 Jan 2020
5/5

The standard to go for internet connection in Japan

This is my third time using their services, it is easy & simple. Clear instructions: - How to use - How to troubleshoot the device, if a problem occurs with it. (Never had it on all my 3 trips, each trip was 3-4 weeks) - How to return it They are not the cheapest option out there, (you pay on average ¥1000 more in total price) which is for me totally negligible for the service they provide. 1 suggestion for the future, is the option to get an e-sim. That option would be great!

Giang Nam Vien N.
Rented a Pocket WiFi Premium
in 15 Jan 2020
5/5

Great, convenient mobile wifi

Econnect are a super responsive, reasonable price company who offer easy to use mobile wifi units while you're in Japan. I have used them 4 times now and never had any problems with usage or service. The prices are also good!

Mary D.
Rented a Monster Plan
in 15 Jan 2020
5/5

Nice and easy

Everything was just easy and simple, plug and play. It worked everywhere around Japan without any problem. I can recommend it to everyone. Awesome service!

Pavel M.
Rented a Monster Plan
in 13 Jan 2020
4/5

Works well

Speed was decent, easy order and return. Battery was on the end of its life for the device and powerbank. Luckily had own powerbank since battery was over before each day!

Joonas A.
Rented a Premium Plan
in 13 Jan 2020
5/5

Very Satisfied

It worked as described. Connection speed was fast and battery life was good. Nice that battery pack come with it. Used the portable unit mainly for maps and transportation. I would definitely use eConnect pocket WiFi again.

Sandy M.
Rented a Premium Plan
in 13 Jan 2020
5/5

Very useful during our trip

Reliable internet service from the pocket wifi, which is shared between the two of us. Speed fluctuates (as expected), but still fast enough for what we need. Easy pick up at the airport, and easy return. Thank you, e-connect!

Adya D.
Rented a Pocket WiFi Premium
in 13 Jan 2020
5/5

Using the eConnect for a 8 day trip in Tokyo

The Pocket WiFi (PWF) was already in the post office when I arrived at Narita airport, the set-up was easy and quick, as it is written in English and the process is quite short and quick. I had two smart deviced, and they both connected without an issue. The battery life is decent, with a full charge lasting for about 7-8 hours with both aforementioned devices connected (although I haven't been using them intensively). The PWF package also includes a power bank, so the PWF could be used for longer than 8 hours (or to charge your devices on the go) The connectivity was very good, with solid speeds, even while using the Metro trains. I think the PWF lost internet connection about once or twice, and only for a short time, not something to fret about. The overall price (PWF and the 4G data plan) was quite cheap and worth it. I always activated it after leaving the hotel, placed it either in my backpack, or in a pocket, and pretty much forgot about its existence; my devices would always connect to the PWF without a problem and just like that, I have internet connectivity for almost the whole day. On a final note, the package also comes with pre-paid envelope to easily and quickly send the contents back via the post office, hassle-free. I highly enjoyed using the PWF, and will certainly use it again in my next trip to Japan.

Dor A.
Rented a Pocket WiFi Premium
in 12 Jan 2020
5/5

Good connection

Rented the device and picked it up at Narita airport post office. Overall satisfied with it and had no issues with the data connection throughout Japan main island.

Pat Wei C.
Rented a Pocket WiFi Premium
in 11 Jan 2020

Thank You Notes

Here are some of the thank-you notes we received from our customers. They really mean a lot to us :)

THANK YOU VERY MUCH
INTERNET SERVICE WAS OUTSTANDING!! A+++ :-) !!
THANK YOU SO MUCH!
THIS WAS GREAT!!
Brilliant service I was very impressed.
This made my trip much easier. Worked everywhere.
We appreciated your service so much while we were traveling through Japan!
We would recommend this service to anyone who is coming to Japan!
Everything works so well for us!
Thank you and kind regards from...
Thank you!!
I'll use e-Connect again & again & again.

Thank you so much for the wonderful service.
Internet has been great, and my family had an enjoyable time in Japan.
I'd highly recommend it to my friends.

Thanks once again for everything. I really appreciate it.
Have a good day!
Sincerely,

absolutely awesome service.
The perfect way to stay connected in Japan.

Definitely will use this again!

THANKS SO MUCH!
GREAT SERVICE
Thank you!
- Happy -
.

Thanks for this! Super handy and worked perfectly.
Will definitely recommend to friends and family.

ありがとうございました! (Arigato gozaimashita!)
Cheers,

THANK YOU!
WIFI WAS ALWAYS ON, FAST!!!
Thank you for providing an affordable, reliable & convenient service!
We would not have been able to make it around Japan without it!
Thanks,
Thank you.
This is a great service, and very reliable connection.

Thank you
Arigatou gozaimasu

:-)