Reviews
Discover what our customers are saying about their experience.
Good performance in reasonable price
I got the Pocket WiFi together with power-bank once arrived hotel. It is easy to setup and use. With supporting of he power-bank, the pocket WiFi can work over 12 hours a day. eConnect also sent me an email to alert me there is no post box after immigration at the airport. Very good.
Very convenient
We find it very convenient to use and carry around, it helps us a lot on finding places around Japan.
Very good experience.
The service is great and it works perfectly. We were a group of 6 and with 2 devices everybody was connected. The only issue is the device battery. We additional power supply is necessary to cover the entire day.
Good Wi-Fi service
The Wi-Fi device worked well. We were able to connect throughout Japan, from Okinawa to Kyoto-Tokyo-Hokkaido. The cable that was supplied for the battery backup did not work well, so I used my own battery backup. There were some instances when travelling between cities that we needed to shutdown the device and turn it back on to connect with the network. Other than that, everything worked fine for 25 days.
Recent holiday in Japan
I recently rented a pocket wifi and my experience was that I had no issues with reception ( we travelled mainly the northern parts of the main island), but found that the battery didn’t last much more than 8 hours and carting around the supplied power pack obviously helped, but was a nuisance. The advantage of using the pocket wifi was, that my husband could connect to it as well.
Best invention ever
Our mobiles didn't allow e sim so when looking into options I found the pocket wifi device. We had it delivered to our hotel and used a very day for 3 weeks touring japan. No issues at all with signal and although had 50GB we weren't even close to using it! Our hotel kindly posted it back for us on our last day. So easy to use and great service from e connect japan. Will 100% recommend to everyone!
Easy, functionally
the pocket worked very well. the portable battery had excellent life and was essential
Perfect!
Just perfect
Muito prático
A internet foi ótima, muito prática, utilizamos por 12 dias conectados em dois celulares. O único erro que cometemos foi não ter retirado no aeroporto, pois mandamos direto para o nosso hotel. Se tivéssemos pegado no aeroporto teria sido melhor.
Super convenient and economical
I picked this up at the airport and it was pretty easy on the way out although it was a little tough to find the Post Office. But otherwise it was super convenient and ready I wanted to have it just in case we needed it.So I did not have it delivered to our hotel. It worked well and it was definitely helpful to have the battery backup.
Great service
We went for the Monster plan to make sure we never had to closely monitor our usage. The unit was waiting for us to collect at the airport and was so easy to get it up and running. The little unit ran without issue throughout our holiday and we never had and major loss of signal throughout our various locations. Sending the unit back was also a breeze. A complete no-hassle prices from start to finish
Good option for multiusers
We were a family of four people, and we were connected all the time thanks to the Pocket Wifi. The battery is not enough for the full day, but there is an external battery provided that was more than enough to have Pocket Wifi connected the full day. The Pocket Wifi is in Japanese, but there are instructions provided in English to configure them. It's very easy. Fully recommended if you are a family, specially with children/teenagers that need to be connected continuously.
Have your own wifi when travelling
So easy to use. Being able to check train routes, maps or information on the go without trying to find a public wifi was fantastic. Also brilliant when one of our hotels didn’t have wifi due to technical issues. Totally recommend to anyone travelling in Japan.
Good coverage
It was easy to use. It had a good coverage and very good customer support service.
Perfect
Tutto perfetto, dal ritiro in aeroporto fino alla consegna, facilissimo da utilizzare e molto, molto utile in viaggio, consigliatissimo
Fabulous
Very great product. Thank you
Easy to use!
The pocket wifi was waiting at the hotel when I arrived! It was perfect for me, my husband, and occasional use by other members of our party. It was MUCH cheaper than international phone service. I would highly reccomend this to other people, especially if traveling in a group.
Really Convenient
This was super simple to use, it was there when we got to the hotel and was easy to carry around with us wherever we went. Sending it back was easy as well with the prepaid envelope. Never had any coverage problems anywhere we went
The perfect pocket WiFi
We were in Japan for 20 days, the pocket WiFi was directly delivered to our hotel and waiting for us on the day we arrived, we were provided with a power bank and were always connected.
Worked well
Device was delivered to a post office near our accommodation in Tokyo and we were able to drop off in a mail box in Osaka. Connectivity was good throughout Japan. Would use this service again
Thank You Notes
Here are some of the thank-you notes we received from our customers. They really mean a lot to us :)
INTERNET SERVICE WAS OUTSTANDING!! A+++ :-) !!
THIS WAS GREAT!!
This made my trip much easier. Worked everywhere.
We would recommend this service to anyone who is coming to Japan!
Everything works so well for us!
Thank you and kind regards from...
I'll use e-Connect again & again & again.
Thank you so much for the wonderful service.
Internet has been great, and my family had an enjoyable time in Japan.
I'd highly recommend it to my friends.
Thanks once again for everything. I really appreciate it.
Have a good day!
Sincerely,
absolutely awesome service.
The perfect way to stay connected in Japan.
Definitely will use this again!
GREAT SERVICE
- Happy -
Thanks for this! Super handy and worked perfectly.
Will definitely recommend to friends and family.
ありがとうございました！ (Arigato gozaimashita!)
Cheers,
WIFI WAS ALWAYS ON, FAST!!!
We would not have been able to make it around Japan without it!
Thanks,
This is a great service, and very reliable connection.
Thank you
Arigatou gozaimasu
:-)