Reviews
Discover what our customers are saying about their experience.
It was very useful
The device worked fine and it was very useful for our trip to Japan. And the processes (e.g., receiving and returning the device) were also very easy and convenient. I appreciate your service.
Service that work as it should be
Friendly support. Delivery in time. Clear instructions. Good quality of internet connection and reasonable prices for packages. All great. Thank you very much!
Exelent
Excelente fue excelente Desde la entrega puntal y la cobertura del wifi Súper recomendable
Pocket WiFi
We did not experience any problems while in Japan which made our visit so much more pleasant. It was easy to set up and use. The only problem we ran into was trying to mail it at the post office. The thickness of our package exceeded the 3 cm so we had to open up our envelope and open up the case completely so it would meet their requirements. Had we decided to mail it at the airport, we would have ran into problems since we did not have any tape to reseal the envelope. Other than that we totally enjoyed using the convenience of the equipment and will order it again on our next visit to Japan.
Great service very easy to deal with
The rental made through the website was done without any problems and when I arrived at the hotel my modem was already there as promised. The coverage worked very well, and even the return via post was done very easily in a collection box at the airport. 5 stars!
TOTALLLY PERFECT.
Very useful! I love it during my jorney in Tokyo! I will order another one to visit Osaka!:)
Convenient internet access
The eConnect pocket WiFi Premium plan worked well for our family (5) vacation. Convenient pick-up and return at the Narita airport. The pocket WiFi provided an excellent connection and also included an extra battery pack that was ideal to keep us connected during extended day trips. Thank you, I plan to use again on our next visit to Japan.
easy to use
connection can go everywhere, just need to make sure the battery wouldn't last the whole day. plug in provided Backup battery will be better. only change the backup at night.
Works easy
This is the second time I have used econnect. It was waiting at my hotel and started with minimum tech skills. The Internet speed was fine even for movies. The price was as good as all the competitor offers. When your on a good thing stick to it.
Ottima esperienza
Piccolo e facile da usare. Sempre connessi con i nostri 2 dispositivi. Ritiro facile in aeroporto e consegna agevole in tutti gli uffici postali, nelle cassette presenti ovunque. Lo consiglio
Good job
It works well, the service was perfect.
EXCELENTE SERVIÇO DE INTERNET, FACIL MANUTENÇÃO, MAIOR E MELHOR BENEFÍCIOXCUSTO QUE JÁ VI EM NOSSAS VIAGENS. RECOMENTO E CONTRA
EXCELENTE. CONTRATARIA NOVAMENTE SEM DÚVIDAS.
Great wifi
Te Wifi was great. Easy to use, long charge life, compact to carry, and value for money. The only concern I had was that my apple devices labelled it as "weak security".
Easy and convenient
This is the 4th time we have used eConnect Pocket Wifi service. We find this more convenient and practical for two people. the service is exceptional, the device was at our hotel on arrival, the instructions were clear and its operation consistently reliable throughout our stay. the spare battery is useful too, we didn't always need it but on days we were out all day and into the evening it helped see us through till we returned to our hotel. Very happy to give eConnect 5 stars and recommend the team and their service.
Great service
I found the pocket wifi was easy to use and very convenient as it was there as we got off the plane. The back up service was great but the only issue I had was being able to see how much data was left before I handed it back. It told me how much I used on the day but I was always worried that I would run out on my way to the airport and I needed it working then to guide me to the airport. Maybe there is somewhere that tells me but I could not find the iunformation. This to me was very important. Thnk you
Always connected. Even in the Alps.
Great service.
Awesome service
I can’t buy a SIM card , due to my contract iPhone policy. My best option was pocket WiFi. I asked Econnect to deliver to my hotel in Japan. They sent it on time and when I arrived to Hotel . The pocket WiFi was with lobby hotel staff. And before I headed back home. I just dropped off at the post office box - Narita Airport. It was so convenient.
Easy and Stress Free!
Brilliant service. My pocket wifi was waiting for me at my hotel. Easy to use and totally reliable. Such an easy process to just pop it back into a post box. I will use this every time I come to Japan.
Excellent
This was an experience and a helpful item, couldn't had made it with out it.
Japan to do list: Book flights ✅ Book accommodation ✅ Book Pocket Wifi ✅
Japan is often viewed as a highly advanced technological nation; however, contrary to popular belief, internet connectivity while travelling in Japan can be unreliable, slow, and at times, troublesome when using a local SIM card — particularly in major cities. Using a pocket Wi-Fi device has proven to be the most convenient and cost-effective way to stay connected, avoiding the high costs and inconvenience of data roaming. Japan operates on 3G, 4G LTE, and 5G networks, but on two occasions, my Australian carrier struggled to connect with Japanese providers, resulting in costly and time-consuming issues — thanks, Telstra. Econnect Japan offers a range of affordable products, and I opted for their "Monster Plan." The package was delivered to my hotel within three days of my arrival. While many hotels and airports provide pocket Wi-Fi on arrival (subject to availability), I chose to pre-arrange the service with Econnect for peace of mind, especially during the busy holiday and New Year period. The online ordering process was straightforward, and the device was conveniently delivered to my hotel, complete with clear instructions. Upon departure, returning the device was just as easy — simply seal it in the prepaid envelope and drop it off at the designated postal box at Haneda Airport’s international terminal (near the arrival entrance to Terminal 2). Customer service was prompt and responsive, accommodating a change in hotel location and notifying me when the device was on its way. The package included: the pocket Wi-Fi device, connector cables, charging cables, a USB adapter, a power pack, two slim carry cases, return instructions, and a prepaid return envelope. Opting for a pocket Wi-Fi is a no-brainer for anyone looking to stay connected effortlessly throughout their trip. For a smooth and organised experience, it’s highly recommended to arrange a pocket Wi-Fi device in advance. Thank you Econnect Japan! We have already recommended you to all our friends, family and colleagues travelling to Japan.
Thank You Notes
Here are some of the thank-you notes we received from our customers. They really mean a lot to us :)
INTERNET SERVICE WAS OUTSTANDING!! A+++ :-) !!
THIS WAS GREAT!!
This made my trip much easier. Worked everywhere.
We would recommend this service to anyone who is coming to Japan!
Everything works so well for us!
Thank you and kind regards from...
I'll use e-Connect again & again & again.
Thank you so much for the wonderful service.
Internet has been great, and my family had an enjoyable time in Japan.
I'd highly recommend it to my friends.
Thanks once again for everything. I really appreciate it.
Have a good day!
Sincerely,
absolutely awesome service.
The perfect way to stay connected in Japan.
Definitely will use this again!
GREAT SERVICE
- Happy -
Thanks for this! Super handy and worked perfectly.
Will definitely recommend to friends and family.
ありがとうございました！ (Arigato gozaimashita!)
Cheers,
WIFI WAS ALWAYS ON, FAST!!!
We would not have been able to make it around Japan without it!
Thanks,
This is a great service, and very reliable connection.
Thank you
Arigatou gozaimasu
:-)