Privacy Policy

1. Introduction

Welcome to our Privacy Policy. In this policy, we detail how we collect, use, and safeguard your personal information in connection with our "Services." Our Services include the use of our website, our SIM cards, and the rental of portable WiFi devices. We are dedicated to protecting the privacy and security of your personal data. By engaging with our Services, including visiting our website and utilizing our products, you consent to the collection and use of your information as outlined in this policy.

2. Information Collection

This section details the information we collect and the methods used for its collection.

2.1 Types of Information Collected

Personal Identification Information:
This includes your name and email address.
Transaction Details:
Information regarding your rental orders or SIM card purchases, including shipping address and other order details.
Usage Data:
Information on how you interact with our Services, such as service preferences and usage patterns.

2.2 Methods of Information Collection

Direct Submission:
Information you provide directly through your interactions with our Services, such as placing an order or contacting us for support.
Automated Technologies:
Data collected through cookies and other similar technologies to understand how our Services are used.

3. Use of Information

This section describes how the collected information is utilized.

  • Service Provision and Improvement:Your information is used to fulfill your orders, manage transactions, and improve the overall quality of our services.
  • Communication:We use your contact details to communicate with you regarding your orders, service updates, or promotional offers.
  • Support:Your information assists us in responding to customer service requests and support needs more efficiently.
  • Legal Compliance:We may use your information as necessary to comply with legal obligations or protect our rights and property.

4. Information Sharing and Disclosure

In this section, we outline the circumstances under which your information may be shared or disclosed.

  • Third-Party Service Providers:We may share your information with trusted partners who assist in conducting our business, such as payment processing and web analytics tools. These parties are obligated to use the information only for the services they provide on our behalf.
  • Legal Requirements:If required by law or in the good faith belief that such action is necessary, we may disclose your information to comply with legal processes or to protect the rights, property, or safety of our business, our customers, or the public.
  • Business Transfers:In case of a merger, acquisition, or asset sale, customer information may be transferred as a business asset.

5. Detailed Information on Third-Party Data Processing

  • Analytics (Google Analytics):Google Analytics is a web analytics service by Google that tracks and reports website traffic. Google uses this data to monitor the use of our service and may share it with other Google services. The data can be used by Google to contextualize and personalize ads in its advertising network. You can opt-out of specific Google Analytics features through your device's advertising settings or as outlined in Google's Privacy Policy.
  • Payments (Stripe and PayPal):We use Stripe and PayPal for payment processing. Your payment card details are not stored or collected by us, but provided directly to these third-party payment processors. They adhere to PCI-DSS standards to ensure secure handling of payment information. Stripe’s Privacy Policy can be viewed at https://stripe.com/privacy, and PayPal’s Privacy Policy can be viewed at https://www.paypal.com/us/legalhub/privacy-full.
  • reCAPTCHA:We use an invisible captcha service operated by Google for security. reCAPTCHA may collect information from your device, held according to Google's Privacy Policy.

6. Data Security

This section focuses on the measures we take to ensure the security of your personal information.

  • Security Measures:We implement a variety of security technologies and procedures to safeguard your personal information from unauthorized access, use, or disclosure.
  • Regular Review and Update:Our security policies and practices are regularly reviewed and updated to keep up with new threats and technological advancements.
  • Employee Training:Staff members are trained in data protection practices to ensure they handle your information securely.

7. User Rights and Choices

This section outlines the rights you have regarding your personal information.

  • Access to Your Information:You have the right to request access to the personal information we hold about you.
  • Correction and Update:If your information is incorrect or incomplete, you can ask us to correct or update it.
  • Deletion of Data:You can request the deletion of your personal information, subject to certain exceptions required by law or for legitimate business purposes.

8. Cookies and Tracking Technologies

This section briefly describes our use of cookies.

  • Reference to Cookie Policy:For comprehensive information about our use of cookies, please refer to our dedicated Cookie Policy on our website.
  • Purpose of Cookies:Cookies are primarily used to enhance user experience and track usage patterns on our site.
  • Management of Cookies:You have the option to manage cookie preferences through your browser settings, as detailed in the Cookie Policy. Please note that disabling cookies may affect the functionality of our website.

9. Links to Other Websites

Our Services may contain links to external websites. Please be aware that we do not control these sites and are not responsible for their content or their privacy practices. We strongly advise you to review the Privacy Policy of every site you visit.

We provide these links for your convenience and the inclusion of any link does not imply endorsement by us of the site. Your decision to access any third-party websites linked to our service is at your own risk.

10. Updates to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to periodically review this Policy to stay informed about how we are protecting the personal information we collect. Your continued use of our Services following the posting of changes to these terms will mean you accept those changes.

11. Contact Information

If you have any questions or concerns regarding our Privacy Policy, you can contact us using our contact form or by sending an email to info[at]econnectjapan.com.