How To Set Up
Your Pocket WiFi

It's the same as connecting to any other WiFi network.

Step 1

Press and hold the power button

The power button is on the upper left-hand side of the device. Hold it for a few seconds, then the device will turn on.

Step 1 — Press and hold the power button
Step 2

Access SSID and Password

Once the device is on, scroll up to unlock and find the main menu screen with 6 icons. Tap SSID icon on the screen and find SSID (network name) on the top of the screen and Password (key) right below.

Step 2 — Access SSID and Password
Step 3

Connect your device

Select the SSID (network name) from the available WiFi networks on your device. Then, enter the Password to connect.

Step 3 — Connect your device
Done!

Frequently Asked Questions

My Pocket WiFi doesn't charge, what should I do?

First of all, please double check the USB cable and AC adapter you are using for charging are not broken.

Pull off the back lid from the right bottom corner and remove the battery while it's turned off, then put them back and see how it goes.

If they didn't help, please contact us at info@econnectjapan.com.

My Pocket WiFi doesn't turn on, what should I do?

Pull off the back lid from the right bottom corner and remove the battery while it's turned off, then put them back on and see how it goes.

If they didn't help, please contact us at info@econnectjapan.com.

My Pocket WiFi says it's out of coverage. What should I do?

If the signal icon is in red and it looks offline, please try the following steps and see how it goes.

  1. Pull off the back lid from the right bottom corner while it's turned off
  2. Remove the battery
  3. Slide to open the SIM slot cover
  4. Take out the SIM and re-insert it
  5. Slide to close the slot cover and put everything back on
How do I check data usage for my Pocket WiFi?

Our Pocket WiFi device has an in-built data counter so that you can check your data usage on its screen.

How do I charge Pocket WiFi?

Our Pocket WiFi devices can be charged via standard micro USB cable.
We include one micro USB cable along with a portable battery with every Pocket WiFi rental.

How many devices can a Pocket WiFi connect simultaneously?

Our Pocket WiFi devices can connect up to 14 devices at the same time. This means an entire family, or an individual with multiple devices (laptop, tablet, game console, etc.) can all connect their devices to a single device.

Does my phone work with Pocket WiFi?

If you have a smartphone that is capable of connecting to WiFi then it can work with Pocket WiFi. It works with any WiFi-enabled smartphones, tablets and laptops.

See more

Trusted by travelers from over 90 countries.

Since 2011, we have served tens of thousands of customers from over 90 countries with our mobile broadband service. From the very beginning, we have put a lot of effort into providing not only the best products but also the best customer support. We constantly update and improve our website to provide a cutting-edge online shopping experience.

Mobile internet has become an essential service for travelers in this beautiful and mystic nation more than ever. We take pride in helping numerous travelers stay connected throughout their stay in Japan. We look forward to you being one of them!

Our online store ensures you that you get what suits your travel needs.

Better Prices

Ever found something cheaper at the airport? Online stores like us, with lower operating costs compared to physical shops, can offer you better deals!

No queues - Time-saver

Maximize your time in Japan. Avoid the hassle of carrying heavy luggage and waiting in lines to make on-site purchases at the airport. It's already chaotic enough there!

Easy Payments

There's no need to deal with cumbersome coins and bills, card swiping, or physical receipts. Our highly secured payment system accepts all major credit cards and debit cards.