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Pocket WiFi Post Office Pick Up in Japan [How To]

So you are thinking about placing an order for Pocket WiFi rental but you are worried about a couple things. Namely, how do you get your device? Post offices make up one of the four major pick up options for our extremely popular portable WiFi devices. There are two options when it comes to post office pick ups – 24hr post offices or smaller district post offices. In this article we are going to cover the pick up process at 24hr post offices in Japan.

eConnect Japan's website offers an interactive map tool for finding 24hr post office locations in Japan. This option is great for the following circumstances:

  • Staying at an Airbnb
    Although we can try to make accommodations for everyone, typically ordering a device for pick up at an Airbnb causes trouble with the shipment. Therefore, we recommend using the post office pick up option.
  • Coming in on a late/early flight
    Airport post office business hours (8pm being the latest) 24hr post offices make this a non-issue.
  • Lodging at a vacation rental property
    Many times, these properties do not allow mail to be sent directly to the residence.

Long story short, anyone can easily pick up their Pocket WiFi unit from the post office – it takes just 3 simple steps!

Ultra Simple 3 Steps

The pick up process for our Pocket WiFi units has never been more convenient and is less scary than you might think. Today, I'm going to demonstrate that armed with a GPS and a Passport, you can easily pick up your Pocket WiFi from any post office in Japan!

Go to Selected Post Office

You first need to go to the post office you have selected as your pick up point.

The selection process is super simple. During the ordering process on our website you will be given the option for post office pick up. Once you select this option, a map tool will come up that allows you to select a 24hr post office.

Interactive map tool on eConnect Japan website

As stated above, we deliver to any post offices in Japan, not just 24hr ones. Though for this demo, I picked up a Pocket WiFi unit from the 24hr window at the Osaka-Minami Post Office in east Shinsaibashi.

Entrance of Osaka-minami post office

Find The Correct Window (Yu-Yu Window)

All 24/7 post offices will have what they call in Japanese, a "YuYu Window". These YuYu Windows are counters in the post office that are open 24/7 and allow you to pick up packages at any time.

These windows, photographed in the picture below, should have the Japanese characters, [ゆうゆう窓口] Yu-Yu Madoguchi (window) written up above. You can check the characters against this blog by taking a screenshot on your cell phone before you head to the post office.

Show Your Passport And Tracking Number

Wow, look! We're already at the final step in the process! Simply approach the nice lady or gentleman postal worker (dressed in the blue uniform pictured above) and get out your passport and the tracking number we sent you in your shipping confirmation email.

By simply showing your passport and gesturing towards your name, as well as showing them the tracking number provided in the email, the postal worker will understand and retrieve your package. Showing a tracking number is not a must, but it will definitely help them find your package quickly.

See, it's that simple! No Japanese language skills required. I say this with confidence because I personally tested it out. Now my Japanese skills are decent enough to pick up a package from the post office, but this time I went in under the premise of testing how easy pick ups were with zero Japanese. After showing the passport and tracking number the man behind the counter grabbed my package and handed it over. The whole process took 2 minutes.

What's In The Envelope?

Now that you've successfully picked up your Pocket WiFi package from the 24hr post office, open it up and make sure everything's inside.

What's inside:

  • Pocket WiFi unit and case
  • Portable battery pack and charging cable
  • Charging cable/battery pack case
A set of Pocket WiFi rental items

We provide you with a prepaid return envelope, so there's no fussing over having to figure out how to mail it back. For more on returns, check out our guide on returning Pocket WiFi in Japan for a step by step guide.

Simple Pick Ups, Traveler Oriented

We should all be Pocket WiFi pick up pros at this point right? Once again, the pick up process summarized simply;

  1. Go to 24h post office
  2. Locate Yu-Yu Window
  3. Show passport/tracking number

eConnect Japan has worked to make the pick up process for our products as seamless and stress-free on the user as possible. So again, if you're staying with a relative, already know the lay of land where you're heading (repeat travelers), or coming in on a late/early flight, we highly recommend this simple and effective option for Pocket WiFi pick up. For more information on reserving, check out Pocket WiFi rental rates and deals on eConnect's website!

Peace, love, and safe travels ya'll!