Reviews
Discover what our customers are saying about their experience.
Excellent
I'm a 1st time user. Everything works as expected, including mail back envelope.
Worked great. Best price.
Had it shipped to post office near where I'd be staying as I would be getting to the airport late. Easy-peasy. The hotspot worked great pretty much all the time. Price seemed much better than competition given the unlimited high speed data. Return was super easy to.
reliable connection
I had reliable connection during my 2-week stay in Japan. Customer service is also efficient and responded quickly to my inquiries. It was also easy to return. I just dropped it in a mailbox at the airport before the security entrance.
Reliable Internet Connection
I ordered the portable internet device through the website, paid in advance, and had it delivered to my hotel in Tokyo upon arrival. It came with an extra battery that I used to recharge both the device and my phone. It was very reliable and compact—easy to carry in a purse or small bag.
Great coverage everywhere in Japan
I had excellent coverage in Japan from Hiroshima to Tokyo. The pocket wifi lasted about 7 to 8hrs a day before I had to recharge with the portable charger provided. When site seeing we were generally gone about 12hrs a day. I used 20GB in my 18 days, with 2 people logged into the device and using the data. The speeds were good, I navigated on google, shared videos and pictures with family. I didn't stream movies. I have used this each time I have been to Japan and have been very happy everytime. The device was waiting at my hotel when I arrived. I posted it back in the envelope provided at a nearby post box. It was all very easy. I would definitely recommend to others.
Would Use This Service Again
I rented a Pocket WiFi with the Economy Plan for my 14-day Japan trip and was pretty satisfied with the service and equipment received. eConnect mailed the WiFi device plus a portable charger and all the necessary charging cables to my hotel upon my arrival, which made things seamless. The pocket WiFi required to be recharged at a half day mark, which made having the portable charger very useful. As for the WiFi speed, I was pleasantly surprised at how fast and stable it was. When my friends' data was slowing down or lagging, my pocket WiFi was dependable. If you're someone who uses their phone a lot, I would recommend getting 20 GB like I did, as I already used up 14.7 GB by the end of the trip. Returning the equipment was easy as well, all I needed to do was sealing everything in the provided envelope and dropping it off at a red mailbox at the airport. I would definitely go with eConnect again for my next trip to Japan.
Great value!
This pocket WiFi worked well for us. The price was fair. The battery life of the WiFi is not sufficient for the day, but they provide a battery backup and that did the job. Definitely would use this service again next time we're in Japan.
Japan trip
I recommend this box for your trip. We connected 4 smartphones every days without problem and the price is very reasonable.
Good service and convenient.
Will recommend this pocket not only because the price, the pick up and trop off in airports is super convenient, good coverage (never went down on us) in Tokyo, Osaka and Kyoto. Free power banks is a plus. Good solution for a group of travelers.
Excellent customer service
eConnect quickly responded to my questions while I was in Japan. They provided excellent details on where and how to return my devices appropriately. I would like to use them again on my next trip. Thank you eConnect!
EXCELENTE OPCION
EXCELENTE VELOCIDAD Y CONEXION A TODAS HORAS, TE INCLUYEN UNA POWER BANK ESO ESTA GENIAL, EL DISPOSITIVO ES PEQUEÑO Y COMODO
Easy to use!
Great price. Got a discount for ordering in future. Sent to our hotel and easy send back envelope when finished. Great customer service when we had a question mid trip. Service was reliable.
Pocket wifi
Excellent internet connection - Even though we were in a remote area, we still got an internet connection compared to the e-sim (1 member of our group used e-sim). The only downfall was that it drained the battery so quickly. For a day, I have to charged few times.
Wonderful service.
I used eConnect for my first trip to Japan due to a recommendation from a traveler friend. The pocket wifi device was easy to set up and gave me fantastic service to my phone, allowing me to use it for navigation. It came with a battery pack and a charging cable so I didn't have to worry about it running out of power. Returning it was equally easy, as they provided an envelope that allowed me to mail the hardware back to the company from the airport. I did not have to pay for postage. I definitely recommend this as an alternate option for travelers who do not wish to purchase a SIM card for their phone.
Excellent communication format!
This pocket wifi was the perfect solution for me as d my facility during our trip to Japan. We traveled through the whole country and always had fast reliable internet.
I recommend it
it was easy to set up and use. It arrived at my hotel early and returning it by post was easy and practical
Good WiFi
The pocket WiFi works well, speed is good. The included power bank is often needed though, since the battery in the unit itself only lasts a few hours. Pricing is great. The post office collection and return works, but it is a bit harder to figure out than all the vendors with dedicated presence at the airport (but that might also be why eConnect is cheaper than those).
22 GIORNI CONNESSA
OTTIMO SERVIZIO , OTTIMO PREZZO
Good value
The wifi was delivered in a timely manner and it was easy to return. The only issue I had was that the battery didn't last as long as I desired even though I wasn't using it (it was turned on in case I received a call). I would need to recharge after 3-4 hrs. Battery pack that came with was (roughly 6"x3")good but large so I used my smaller pack. I had no issues with connecting.
Very convenient and easy to use
I would use this service again! Super convenient and easy process. Very fairly priced for a longer-term rental. No issues with connectivity at all. The package was waiting for me at the hotel. It came with a complementary power bank (which was super convenient for keeping the Wi-Fi charged, as it barely has enough battery for a full day). Easy to ship it back from the airport with the provided envelope.
Thank You Notes
Here are some of the thank-you notes we received from our customers. They really mean a lot to us :)
INTERNET SERVICE WAS OUTSTANDING!! A+++ :-) !!
THIS WAS GREAT!!
This made my trip much easier. Worked everywhere.
We would recommend this service to anyone who is coming to Japan!
Everything works so well for us!
Thank you and kind regards from...
I'll use e-Connect again & again & again.
Thank you so much for the wonderful service.
Internet has been great, and my family had an enjoyable time in Japan.
I'd highly recommend it to my friends.
Thanks once again for everything. I really appreciate it.
Have a good day!
Sincerely,
absolutely awesome service.
The perfect way to stay connected in Japan.
Definitely will use this again!
GREAT SERVICE
- Happy -
Thanks for this! Super handy and worked perfectly.
Will definitely recommend to friends and family.
ありがとうございました！ (Arigato gozaimashita!)
Cheers,
WIFI WAS ALWAYS ON, FAST!!!
We would not have been able to make it around Japan without it!
Thanks,
This is a great service, and very reliable connection.
Thank you
Arigatou gozaimasu
:-)