Reviews
Discover what our customers are saying about their experience.
Very good service
Used this pocket wi fi for my month in Japan because my phone would not take an esim. Great service from econnect. Was waiting for me at my hotel on arrival and whilst it needed to be charged regularly (after 3 hours use) I found it great. Easy to return too
Comfort and service
The router was delivered at our hotel before our arrival which was great. Further good instructions and adequate helpdesk service. I would recommend this company again for these services.
Gute Erfahrung
Hat alles wunderbar funktioniert. Abholung und Rückgabe waren einfach. Das Gerät hat gut funktioniert, der Akku war nach 4 Stunden leer, dafür hat es aber eine Powerbank dabei gehabt.
Phenomenal connection
Never felt like i was disconnected and couldn’t access necessary things such as navigation, transportation apps, texts, calls, etc.
Good solution
The pocket wifi is very comfortable, I used for see the map of city Japan and move whit of transport. The charge of the pocket wifi is limited (max 2-3 hours) is necessary use of power bank that is present in to of cover. I had a very good time.
Perfect
All was perfect, easy to receive pocket, easy to use, good connection, excellent assistance in case of support, easy to return back. I’m satisfied. Thank you !
Thanks for the internet!
Everything was organized at the highest level, the router worked perfectly. Thank you for your help during the trip!
Reset Router feature caught me off guard
At first, I thought I'd run out of broadband credits at the first day. Then I realized I had to reset the router every day.
Easy, reliable, and even comes with a portable charger
This was so easy to use. The pick up at the post office was simple. The instructions were clear and we had it up and running in a very short time. The device was very reliable and gave us such peace of mind to be connected as we needed it. I would use this same service again and again.
Top Service!
Top Service, the Customer Support too!
Excellent quality
Everything worked very well, there were no problems. Great speed
Easy
Reliable delivery to the hotel, easy to send back in the return envelope, worked fine.
Easy to use and fast service
This Pocket WiFi had a good price for its Premium Plan and was easy to order and use, even for a non-Japanese speaker. I was having trouble with online ordering for nearly every other Pocket WiFi service I could find, but this one worked perfectly. The connection was consistently fast no matter where I went in Japan.
Does exactly what it's meant to.
Easy to use, was waiting for me to collect at my hotel reception. Used 3 devices on it for a week, used approximately 11GB of my 20GB allowance. Sometimes had to restart it but not a big deal. It did some to struggle with heat (visit was in Aug, approx 40°c) and drain battery quite fast but the supplied battery bank was sufficient. Will definitely use again and have recommended to over people.
Everything works as it should
No comments, actually. It was just functional all three weeks. Provided spare battery was very handy. Thank you!
Good
Pocket Wi-Fi is very useful. The battery drains fairly quickly, so we only turned it on when we needed to plot a route or translate something. The included external battery partially solves this problem.
Best value for money
Cheapest option I was able to find but it worked like a charm! Also super appreciated that a powerbank was provided (the pocket battery does not last a whole day). Super nice to have had it delivered to our hotel and easy enough method of return.
Worked very good!
I used the pocket wifi for 20 days and It worked very well for the whole time (we were 3 people connected). With the case there is also a powerbank that I didn't use because I had mine (I recommend to use the powerbank because the battery doesn't last the whole day). It is very user friendly and also the instruction for the delivery back are very clear.
Efficient, reliable and good value wi fi solution
Excellent customer service, easy to use and well packaged material, perfect and compact solution for travelling in Japan
Very easy and great value
They delivered direct the my hotel which made it super easy. Set up was simple and speeds were excellent paired with great coverage.
Thank You Notes
Here are some of the thank-you notes we received from our customers. They really mean a lot to us :)
INTERNET SERVICE WAS OUTSTANDING!! A+++ :-) !!
THIS WAS GREAT!!
This made my trip much easier. Worked everywhere.
We would recommend this service to anyone who is coming to Japan!
Everything works so well for us!
Thank you and kind regards from...
I'll use e-Connect again & again & again.
Thank you so much for the wonderful service.
Internet has been great, and my family had an enjoyable time in Japan.
I'd highly recommend it to my friends.
Thanks once again for everything. I really appreciate it.
Have a good day!
Sincerely,
absolutely awesome service.
The perfect way to stay connected in Japan.
Definitely will use this again!
GREAT SERVICE
- Happy -
Thanks for this! Super handy and worked perfectly.
Will definitely recommend to friends and family.
ありがとうございました！ (Arigato gozaimashita!)
Cheers,
WIFI WAS ALWAYS ON, FAST!!!
We would not have been able to make it around Japan without it!
Thanks,
This is a great service, and very reliable connection.
Thank you
Arigatou gozaimasu
:-)