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To ensure the most flexible pickup options for your order, we recommend placing your order at least 3 days ahead of your desired pickup date. This is crucial as late orders might face some limitations on pickup locations.

However, our motto is - the earlier, the better! Early ordering is advantageous, especially during peak seasons like the Sakura season when the demand often surpasses our stock.

Keep in mind that ordering ahead of time doesn't just guarantee availability; it also makes you eligible for our Early Bird discount. If you place your order 3 weeks prior to your pickup date, you will receive a 15% discount on your order.

So, it's in your best interest to plan ahead. Not only does it secure your device, but it also allows you to take advantage of our special offer.

Typically, we can deliver an order within 1 to 2 days, provided that the item is in stock.

To check availability and see the earliest pick-up date, simply visit our website and navigate to the product you're interested in. The available dates will be displayed on the calendar for you to choose.

When you check into your hotel, just ask the front desk for your package. In some cases, the hotel staff may have already placed it in your room.

If there's any confusion, you can provide them with the tracking information we sent you in our shipping confirmation email.

As a helpful tip, Google Maps works offline if you download the area beforehand: How to keep using

Google Maps even when your phone is offline

This feature might be useful to navigate yourself from the airport to your hotel.

Returning your Pocket WiFi rental set is simple and easy. Just place all the rental items into the prepaid return envelope we provide, and drop it into any post box in Japan by midnight on your return date.

If you prefer, you can also return it in person at any post office. As the envelope is prepaid, you won't incur any additional costs when returning it. Plus, there's no need to concern yourself with the delivery time to us.